Assistant Front Office Manager

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading hospitality provider in Singapore is seeking a Front Office Manager. You will oversee the efficient running of the front office, coach team members, and ensure a flawless guest experience. The ideal candidate has a diploma or degree in Hospitality or Tourism Management, at least 5 years of relevant experience, and strong communication skills. This role includes shift work, making flexibility essential.

Qualifications

• Minimum 5 years’ experience as a team leader in Front Office / Guest Relations within a hotel environment.
• Preferably in a 5-star hotel.

Responsibilities

• Collaborate with Operations Managers for efficient Front Office Management.
• Handle day-to-day operations of the hotel's front desk.
• Coach team members to ensure guest satisfaction.
• Ensure guest safety and satisfaction.

Skills

Guest satisfaction

Leadership

Communication skills

Teamwork

Education

Diploma or Degree in Hospitality or Tourism Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Primary Responsibilities:

• Collaborate with the Operations Managers to maintain the efficient running of the Front Office Management and uphold brand standards.
• Handling the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience
• Coach and guide team members to ensure high level of guest satisfaction
• Work closely with other business units to fulfill and meet guest expectations
• Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues

Requirements:

• Minimum Diploma or Degree in Hospitality or Tourism Management
• Minimum 5 years’ experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in 5-star hotel
• Possess excellent communications, leadership and interpersonal skills
• Able to perform independently and as well as a good team player
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holidays