Assistant Front Office Manager

Orchard Hotel Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to enhance guest experiences and streamline operations. This pivotal role involves coordinating various Front Office functions, ensuring adherence to service standards, and managing costs for profitability. The ideal candidate will have a passion for guest service, excellent communication skills, and a proactive approach to challenges. Join a dynamic team in a fast-paced environment where your contributions will make a significant impact on guest satisfaction and operational excellence. If you thrive in a vibrant setting and are committed to delivering exceptional service, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in a similar role within the hotel industry.
• Degree or diploma in Hotel Management or equivalent required.

Responsibilities

• Oversee Front Office operations ensuring efficiency and guest satisfaction.
• Train team members on service standards and operational procedures.

Skills

Interpersonal Skills

Communication Skills

Guest Service Passion

Self-Driven

Proactive Attitude

Ability to Work in Fast-Paced Environment

Education

Degree in Hotel Management

Diploma in Hotel Management

Job description

Assistant Front Office Manager

Reporting to the Front Office Manager, the incumbent will assist to oversee the Front Office Department and ensure a smooth and efficient day to day operation:

• Coordinate the organizational and administrative functions in all areas of Front Office (ie. Front Desk, Call Centre, Club Lounge and Concierge)
• Ensure all team members adhere to service and product delivery standards in order to deliver memorable guest experiences.
• Constantly review, assess, improve and establish clear SOPs and service standards.
• Manage costs to ensure profitability and procedure standards (ie. Pending account, Cash float and High balance report)
• Ensure all team members are properly trained and equipped with the tools and equipment needed to effectively carry out their job functions.

Requirements :

• A minimum of 3 years’ experience in the similar capacity in the Hotel industry
• A degree or diploma in Hotel Management of equivalent
• Excellent interpersonal and communication skills
• Passion for delivering exceptional level of guest services
• Self-Driven, Pro-active and a Highly energetic individual
• Able to work in a fast paced environment that promotes changes and drive for achievements