Assistant Front Office Manager

Mandai Resorts Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality organization is seeking an experienced Assistant Front Office Manager to ensure a luxurious experience for guests at Mandai Rainforest Resort. Responsibilities include overseeing front desk operations, enhancing guest satisfaction, and coaching team members for operational excellence.

Qualifications

• 5 to 7 years' experience in the hospitality industry preferred.
• Able to handle matters independently.
• Ability to coach and develop team members.

Responsibilities

• Oversee front desk operations ensuring exceptional guest experiences.
• Monitor guest experiences addressing issues effectively.
• Promote resort services to maximize occupancy and revenue.
• Coach team members to maintain operational efficiency.

Skills

Interpersonal skills

Communication skills

Organizational skills

Self-motivation

Education

Bachelor’s Degree or Diploma in Hospitality / Hotel Management

Job description

Job Description & Requirements

Main Duties and Responsibilities

We are seeking a dynamic and experienced hospitality professional to join us as our Assistant Front Office Manager. This highly accomplished individual will be responsible for leading and overseeing our front desk operations, ensuring that all guests receive a seamless and luxurious experience from arrival to departure. The incumbent will uphold and strengthen Mandai Rainforest Resort by Banyan Tree’s exceptional standards of service and hospitality.

Key Responsibilities

• Responsible for ensuring an exceptional experience for all the Resort’s guests. The incumbent will monitor and enhance the overall guest experience, addressing any issues and implementing improvements as needed.

• Provide a seamless experience for guests by ensuring efficiency in our front desk operations, including check-in/check-out procedures, reservations, and room assignments.

• Promote the Resort’s services and amenities, encouraging guests to utilize on-site facilities and participate in our programs. As part of the role, the incumbent will assist with room sales strategies, maximizing occupancy and revenue while maintaining guest satisfaction.

• Cultivate a strong people culture by investing in the coaching and development of team members. This includes coaching team members to ensure that all day-to-day operational matters are handled on time and that guests’ expectations are met.

Job Requirements

• Bachelor’s Degree or Diploma in Hospitality / Hotel Management or an equivalent professional qualification in a related field

• 5 to 7 years’ experience, preferably in the hospitality industry.

• Strong interpersonal, communication and organizational skills.

• Able to handle matters independently, and able to exercise self-motivation to enroll and complete projects.