Assistant Front Office Manager

Operations

1. Ensure a smooth operation and the highest level of seeking feedback on guest satisfaction and responding directly back to guests who experience any issues.

2. Strong & effective communication with all other departments.

3. Monitor efficiency levels in Front Office.

4. Ensure implementation of on-day rate strategies.

5. Maintain a brief record of all incidents (guest or employee), all findings (when on rounds), and all other relevant items pertaining to operations.

6. Ensure compliance with all Front Office policies, standards, and procedures.

Leadership

1. Lead by example and operate with integrity and respect.

2. Exercise due diligence and role model the values and behavioral standards set by Management.

3. Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture.

4. Focus on the mission and well-being of the department, hotel, and company.

5. Provide guidance and motivation to the Front Office team, creating an environment that allows colleagues to achieve job fulfillment and providing a path for career development.

6. Develop, implement, and maintain new incentives for possible improvements and efficiency.

7. Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrollment/DCC etc.

Financial

1. Upselling, Room Revenue & Operation Auditing.

2. Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keep team on track to meet Upsell Goal.

3. Monitor adherence to all credit policies and procedures to reduce bad debts and rebates.

4. Ensure credit compliance with all Front Office policies, standards, and procedures.

Requirements

1. Relevant experience in the same field for 3-5 years at a similar capacity.

2. Able to work under pressure and adaptable to changes.

3. Calm and patient in handling any tense situation.

4. Great disposition.