Assistant Freight Manager

Key Responsibilities:

Freight Operations Management:

1. Supervise the daily air and sea freight operations, ensuring efficient and punctual transportation of goods.
2. Handle cross-border tracking processes, ensuring compliance with international shipping and customs regulations.
3. Coordinate closely with carriers, customs officials, and other relevant stakeholders to mitigate operational disruptions.

Process Optimization:

1. Identify inefficiencies in freight operations and implement process improvements to enhance overall performance.
2. Use data-driven insights to monitor and refine operational strategies, minimizing delays and reducing costs.

Client Communication:

1. Provide regular shipment updates to clients, addressing any concerns promptly and maintaining high levels of customer satisfaction.
2. Collaborate with the Customer Focus Team to ensure cohesive communication and service delivery.

Compliance & Documentation:

1. Ensure all freight operations adhere strictly to relevant international laws and industry standards.
2. Maintain accurate and up-to-date documentation for all shipments, including customs declarations and tracking reports.
3. Ensure timely billing and invoice verifications.

Problem Solving:

Analyze complex situations, identify solutions, and make quick decisions in resolving customer complaints and issues.

Requirements:

• Proven Leadership Experience:
  • Minimum 7 years of experience in a leadership role within freight & logistics.
  • Experience managing teams in a fast-paced and dynamic environment.
• Strong Communication Skills:
  • Ability to communicate clearly and effectively with internal teams, management, and external stakeholders.
• Hands-On Approach:
  • Comfortable working directly with the team on the ground, ensuring tasks are completed efficiently and effectively.
  • Ability to manage operations actively.
• Conflict Resolution Skills:
  • Strong problem-solving skills and the ability to mediate and resolve interpersonal issues within the team.
• Adaptability and Flexibility:
  • Ability to manage change and lead the team through operational adjustments and disruptions.
  • Open to continuous learning and improvement in management practices.
• Strong Decision-Making Abilities:
  • Ability to make decisions under pressure, balancing operational needs with team dynamics.
  • Proactive in identifying potential issues and implementing effective solutions.
• Results-Oriented:
  • Focused on achieving team goals and maintaining high-performance standards.
  • Ability to hold self and team accountable to targets and deadlines.
• Interpersonal Skills:
  • High level of emotional intelligence to understand team members’ needs and build rapport.
  • Ability to create a positive work culture and foster employee engagement.