Assistant Executive Housekeeper - Moxy Singapore Clarke Quay

Moxy Hotels; Singapore; Sur place; SGD 80 000 - 110 000; Plein temps

Résumé du poste

Moxy Hotels is seeking a Management-level professional to oversee daily housekeeping, recreation/health club, and laundry operations at our Singapore location. You will coordinate with staff to keep guestrooms and public spaces clean and well maintained, perform inspections, and drive guest satisfaction while managing the operating budget.

You will supervise shifts, ensure supplies, and support training and HR activities to maintain service standards and cost control in a busy hotel environment.

Qualifications

• High school diploma or GED; 1 year experience in housekeeping or related area.
• 2-year degree from an accredited university in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsabilités

• Assists in managing housekeeping operations and ensures guest room status is communicated to Front Desk.
• Supervises daily housekeeping shift operations and ensures compliance with policies and procedures.
• Assists in supervising inventory and supplies, including guestroom and public space cleaning.
• Participates in managing department costs and budgets to meet goals.
• Responds to guest problems and opportunities to improve service performance.
• Participates in HR activities including staffing, training, and performance feedback.

Connaissances

Leadership

Budgeting

Guest service

Communication

Formation

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Description du poste

Additional Information

Job Number26112829

Job CategoryHousekeeping & Laundry

LocationOne Marriott Drive, Need Address, Singapore 179885, Singapore VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position TypeManagement

Job SummaryAssists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Assisting in Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.

If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.