Assistant Executive Housekeeper

PARKROYAL COLLECTION MARINA BAY, SINGAPORE; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading hotel in Singapore is seeking an experienced Assistant Executive Housekeeper. Responsibilities include managing staff, ensuring cleanliness and maintenance, and enhancing customer satisfaction. Candidates should have at least 5 years of managerial experience in housekeeping, preferably in international hotels. Strong communication and organizational skills are essential, along with proficiency in Opera Management System and Microsoft Office.

Qualifications

• Minimum 5 years housekeeping experience in a managerial capacity.
• Experience in an international hotel is preferred.
• Able to manage multiple tasks under pressure.

Responsibilities

• Assist Executive Housekeeper in managing the Housekeeping Department.
• Conduct regular inspections of rooms and public areas.
• Handle guest feedback and complaints professionally.

Skills

Strong communication

Leadership

Problem-solving

Interpersonal skills

Attention to detail

Tools

Opera Management System

Stay Please

Microsoft Office

Job description

Job Summary

We are seeking an experienced and skilled Assistant Executive Housekeeper to assist in the management of the Housekeeping Department. The successful candidate will be responsible for ensuring the highest standards of cleanliness, maintenance, and customer satisfaction.

Job Responsibilities

• Assist Executive Housekeeper in the management of the Housekeeping Department including staff supervision, training and development
• Maintain the highest standards of cleanliness, maintenance and customer satisfaction according to LQA standards
• Conduct regular inspections of rooms and public areas to ensure that they meet the hotel’s standard.
• Oversee the management of the linens and laundry operations.
• Maintain clear and efficient communication and coordination with the Front Office and other departments within the hotel.
• Handle guest feedback and complaints in a professional and courteous manner
• Maintain accurate record, including daily manning count, overtime and TrustYou reviews
• Oversee the project works assigned to the supervisors
• Conduct Performance Appraisal
• Monitor and report WSH concerns
• Conduct interviews for new hire when needed.
• Provide training and development opportunities to Housekeeping associates, including on-the-job training, classroom training and mentorship
• Assist in the development and implementation of Housekeeping policies and procedures.
• Any other tasks assigned by the management or Executive Housekeeper

Job Requirements

• Minimum 5 years housekeeping experience in a managerial capacity
• Experience in an international hotel will be an added advantage
• Strong communication, leadership, problem-solving and interpersonal skills
• Keen eye for detail and the ability to effectively deal with guests, other departments and Housekeeping Associates
• Planning and Training for Housekeeping Associates
• Able to work on rotating shifts, weekends and public holidays
• Proficient in Opera Management System, Stay Please and Microsoft Office
• Ability to work under pressure and manage multiple tasks.
• Ability to work independently and as part of a team
• Flexibility and adaptability in a changing environment