Assistant Executive / Executive (Marine Claims)

TOKIO MARINE INSURANCE SINGAPORE LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading insurance company in Singapore is seeking a dedicated Claims Officer to manage customer claims and ensure efficient communication with clients and partners. The ideal candidate has a Diploma/Degree in Insurance or Maritime Studies, relevant insurance qualifications, and strong interpersonal skills. This role involves liaising with various stakeholders, maintaining claims records, and ensuring timely processing of claims.

Qualifications

• Diploma/Degree holders in Insurance, Maritime Studies or related discipline.
• Preferably ACII/AAII, CGI qualifications or relevant insurance equivalent.
• Relevant experience will be an added advantage.

Responsibilities

• Manage telephone enquiries and walk-in customers.
• Gather customers' details upon claims notification.
• Maintain and review diary dates of 'live' files.

Skills

Good interpersonal and communications skills

Ability to multi-task

Conscientious and tactful

Customer-focused

Willingness to learn new skills

Education

Diploma/Degree in Insurance or Maritime Studies

ACII/AAII, CGI qualifications

Tools

Microsoft Office

Job description

Responsibilities:

• Attend to telephone enquiries and walk-in customers. Liaise with clients, intermediaries, surveyors/adjustors, handling agents, overseas Principals and TM Group of Companies.
• Manage correspondence and attend meetings with clients/intermediaries when required.
• Upon claims notification, gather relevant customers' details, arrange surveys and contact settling agents if needed.
• Create claim files/checklist and check policy/reinsurance/treaty arrangements before confirming underwriting accpetance with TM Group of Companies.
• Send Acknowledgment Letter and request necessary claims documents from clients/intermediaries.
• Prepare and dispatch PLA/Cash-Call Advice; follow up with reinsurers for payments.
• Draft LLA/MLR for approval and ensure reserves are timely and accurate.
• Maintain and review diary dates of 'live' files and ensure proper bring-up dates before archiving.
• Verify premium payment before processing claims and liaise with Finance on payment delays.
• Forward claims with strong recovery prospects to Claims Recovery Agents and actively follow up on recovery action.
• Update records for exceptional claims (e.g. ex-gratia payments, large losses) and related recoveries.
• Review and escalate claims exceeding authority to HOD/Senior Management for approval before notifying Customers, Settling Agents, etc.
• Review files regularly, compile monthly/quarterly statistics as needed
• Conduct UAT for Marine Claims module.
• Carry out duties assigned by management.

Requirements:

• Diploma/Degree holders in Insurance, Maritime Studies or related discipline;
• Preferably ACII/AAII, CGI qualifications or relevant insurance equivalent;
• Good working knowledge of Microsoft Office application;
• Relevant experience will be an added advantage;
• Possess good interpersonal and communications skills;
• Able to multi-task, is a team player, conscientious, tactful, customer-focused and willingness to learn new skills.