Assistant E-Commerce Manager (Changi Airport)

Lotte Duty Free Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading retail company in Singapore is seeking an experienced Online and Digital Support professional. You will manage online campaigns, enhance customer experience, and oversee e-commerce operations. The ideal candidate has at least 3 years of experience, strong skills in digital marketing, and a focus on customer satisfaction. This role offers attractive salary packages and additional benefits.

Benefits

Attractive salary packages

Annual Leave from 14 to 18 days

Medical Outpatient insurance

Group Hospitalization and Surgery insurance

Group Dental insurance

Performance bonuses

Qualifications

• At least 3 years' experience in a similar role.
• Strong experience with E-commerce and ability to drive sales.
• Excellent customer-service orientation.

Responsibilities

• Support launch of online campaigns on iShopChangi.
• Manage customer feedback and enhance online experience.
• Lead e-commerce operations including order management.

Skills

E-commerce management

Digital marketing

Customer service orientation

Problem-solving

Communication skills

Education

Diploma or Degree in relevant business discipline

Job description

Roles & Responsibilities

Online and Digital Support:

• Support launch and implementation of online campaigns on iShopChangi platform
• Partnership with suppliers on new product launch, promotion banner, and EDM
• Implementations of digital marketing campaigns
• Gather insights and E-Commerce performances
• Produce reports to analyze the performance of all online marketing campaigns and promotions
• Responsible to develop contents and manage company's e-commerce platforms
• Define and lead e- commerce operations including order management, supply chain and customer services
• Develop detailed project plans and managing all implementation processes
• Coordinate work with IT team and internal stakeholders by defining project requirements and performing feasibility and needs/impact assessments
• Coordinate onsite testing; oversees the testing process for CMS system (TREX) enhancement
• Monitor system issues
  
  

Online Customer Service Support:

• Steering and manage Customer's online experience
• Managing customer's feedback, complaints and compliment for online
  
  

Online Supply Chain:

• Manage online Admin team and PSA to ensure order fulfilment ad business operations
• Store room space management
• System coaching for new function and for new team (Admin & PSA)
  
  

You may be assigned additional or alternative duties reasonably consistent with your skills, qualifications, and the business needs of the company.

Requirements

• Diploma or Degree in relevant business related discipline
• Proven track records in relevant role and responsibilities
• At least 3 years' experience in similar role
• Strong experience with E-commerce and the ability to drive sales with creative marketing ideas and strategies
• Strong written and oral English communication skills
• Excellent customer-service orientation Ability to partner with multi-departments and external stakeholders
• Problem-solving skills and meticulous attention to detail
• Good organizational skill
• Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment
  
  

Benefits

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performance