Assistant / Duty Manager

Studio M Hotel Singapore; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a Front Desk Manager. The role requires excellent management and communication skills to supervise staff, enhance guest experience, and ensure smooth hotel operations. Ideal candidates should have a strong background in hotel management, making objective decisions and handling complaints efficiently.

Qualifications

• Experience in hotel management or front desk operations.
• Strong decision-making skills.
• Ability to handle complaints and train staff.

Responsibilities

• Supervise front desk staff to ensure high-quality service.
• Coordinate room inventory and handling of overbookings.
• Handle guest complaints and manage emergencies.

Skills

Communication

Management

Problem Solving

Training

Job description

• Conduct daily briefings and ensure that all important information is well received by team members.
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.
• Authorise rate and room changes, paid outs and rebates according to procedures and credit policies.
• Responsible for training of all front desk associates including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.