Assistant Director (Service and Digital Transformation), FLG/OPT

Ministry Of Social And Family Development; Singapore; On-site; SGD 95,000 - 120,000; Full time

Job summary

The Ministry of Social And Family Development in Singapore is seeking a leader for digital transformation to improve FLG services. You will lead a team focused on enhancing user experience and service delivery through technology.

Applicants should have over 8 years of experience in digital transformation, with strong skills in stakeholder engagement, analytical thinking, and problem-solving. Join us to make a significant impact in supporting families.

Qualifications

• At least 8 years of experience in digital transformation and leveraging digital technologies.
• Strong analytical, communication, and critical thinking skills.
• Experience managing stakeholder relationships effectively.

Responsibilities

• Lead digital and technology transformation plans across Family Life Group.
• Conduct systems-level review and planning of FLG’s digital capabilities.
• Identify technological gaps and opportunities to improve service delivery.

Skills

Digital transformation expertise

Analytical and critical thinking

Stakeholder engagement

Leadership in transformation

Problem-solving

Interest in emerging technologies

Job description

What the role is:

Families are the bedrock of our society. The goal of Family Life Group (FLG) is to build strong and resilient families, supporting them through all life stages. As the central division for FLG, the Operations Planning & Transformation (OPT) division is responsible for ops strategy, corporate planning, data and digitalisation, transformation as well as organisational development strategies for FLG.

What you will be working on:

You will be leading a team to drive digital and technology transformation plans across Family Life Group, to improve business outcomes such as user experience, service delivery and programme efficacy. Our aim is to strengthen access to FLG services and programmes and deliver MSF’s strategic outcomes of encouraging marriage and parenthood.

• Conducting systems-level review and planning of FLG’s digital, AI and technology capabilities to optimise FLG services and programmes that involves both Ministry and Whole-of-Government (WOG) stakeholders.
• Identifying technological gaps and opportunities to improve service delivery and programme implementation to better serve families through all stages of life.
• Evaluating and addressing cross-cutting service gaps and enhance customer experience.
• Spearheading FLG’s digital and technology priorities and plans.
• Identify and develop technology use cases that can transform core businesses/service delivery in FLG. This includes working with key stakeholders to discover, design, prototype (e.g. proof-of-concepts) to scale up.

What we are looking for:

To meet the challenges of this role, you should possess:

• At least 8 years of experience in digital transformation, such as digitalisation of operations, leveraging digital tech to improve business outcomes, creating digital products or platforms or encouraging innovation and experimentation in digital-tech or AI.
• KEY TRAITS – Strong analytical and critical thinking, writing and communication skills; Ability to analyse issues from a strategic and systems perspective, while having a good grasp of details and processes; Strong stakeholder engagement and management skills; Experience in leading teams in transformation related work; Strong problem-solving skills with proven ability to deliver impact in greenfield environments; Strong interest in digital technology and emerging technologies (eg. AI) will be a plus.