Assistant Director/Senior Manager (Ops-Policy)

Ministry Of Social And Family Development; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

Join the Ministry of Social and Family Development as an Ops-Policy officer, where you'll drive impactful policy implementation and improve service standards. This role demands strong analytical abilities and leadership skills, contributing to enhancing family support services in Singapore. Ideal candidates are proactive and well-versed in process optimization, committed to fostering a resilient social service sector.

Qualifications

• Minimum of 5 years experience in operations-policy and service delivery.
• Strong skills in policy analysis and communication.

Responsibilities

• Work closely with policy and operations teams to drive implementation outcomes.
• Assess policy parameters and establish principles to guide implementation.
• Supervise and coach a team if designated as Assistant Director.

Skills

Policy analysis

Data analysis

Stakeholder management

Process design

Service improvement

Communication

Job description

What the role is:

At Family Life Group (FLG), our mission is to build strong and resilient families, and support them through all stages of life towards the vision of making Singapore a great place for families. The Services Division administers Government services and schemes that enable and encourage family formation.The Leave Unit administers the Government-Paid Leave Schemes (GPLS), which support parents in having and raising children. The Leave Unit processes reimbursements submitted by employers and self-employed persons for the utilisation of parental leave.Our vision is two-fold:1. All working parents desire to and are confident to take time off work to care for their children.2. Employers are encouraging their employees to utilise parental leave as impact to their operations are kept to a minimum.We have three key functions:1. Operations-Policy: Determine policies that govern operations and achieve implementation outcomes2. Operations: Design the work processes that ensure that claims and enquiries are processed accurately and in a timely fashion3. Product: Continuous discovery and development of a system that achieves our product outcomes

What you will be working on:

As an Ops-Policy officer, your role is to work closely with policy and operations teams to drive implementation outcomes. This includes formulating and reviewing operations-policy to ensure alignment with legislation, improvements in service standards and relevance to societal trends. Your responsibility includes:• Assessing policy parameters to determine implementation pitfall and work with policy division to simplify implementation.• Establishing principles to guide implementation, operations and processes.• Reviewing and streamlining processes for service transformation to improve citizen centricity and operational efficiency.• Design strategies to increase take-up rates of GPLS, as well as other outcome metrics• If designated as Assistant Director, you will be expected to supervise a team of about 2 officers and coach them for development.

What we are looking for:

• Strong policy analysis and interpretation skills, with the ability to translate complex legislation into implementable operational frameworks• Experience in process design and service improvement methodologies• Data analysis capabilities to evaluate implementation effectiveness and identify trends• Stakeholder management experience, particularly in working with policy teams and operational units• Excellent written and verbal communication skills• Initiative to identify improvement opportunities and drive changes• Adaptability to respond to changing policy and operational requirements• Proven working experience of at least 5 years in operations-policy and service delivery will be an advantage

About Ministry Of Social And Family Development

“We are Professionals with Passion for People”The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together.We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families.A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!