Assistant Director, Rewards Programme Management

Health Promotion Board; Singapore; On-site; SGD 85,000 - 115,000; Full time

Job summary

Join the Health Promotion Board's Rewards Department, where you will lead initiatives to optimize rewards that drive behavior change and support national health goals. We seek a dynamic individual with over 10 years of relevant experience in rewards programs to enhance stakeholder engagement and customer experiences in a fast-paced environment.

Qualifications

• Minimum 10 years experience in rewards or loyalty programme design.
• Strong experience in data analytics and project management.
• Skilled in stakeholder engagement and operations planning.

Responsibilities

• Manage board-wide rewards programmes and platform services.
• Provide leadership in policy development and governance oversight.
• Collaborate with stakeholders for rewards-related strategic initiatives.

Skills

Leadership

Data Analytics

Project Management

Customer Engagement

Tools

CRM/IT Systems

Job description

What the role is:

Looking for a job that actually makes a difference?

Join us at the Forefront of Shaping Healthier Lives

The Health Promotion Board’s vision is to make Singapore a nation of healthier people.
Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioral change.

You will be a part of HPB’s Preventive Health Programmes & Rewards Division, Rewards Department, to optimize the use of rewards for positive behavioural outcomes that can help achieve HPB’s vision of “A Nation of Healthy People”.

WHAT YOU CAN EXPECT

As a key member of Rewards Department, you will be part of a team to manage a board-wide rewards programme and platform services to facilitate sustained engagements with all stakeholders within its rewards ecosystem and to support national-level initiatives for the benefit of Singaporeans.

You will be responsible to facilitate the development of domain expertise progressively to guide divisions in optimizing usage of rewards to support programmes’ objectives across 3 main tracks: knowledge acquisition (extrinsic & non-monetary rewards “NMR”); provision of advisory/consultancy support (for both extrinsic and NMR); and continuous review/learning from experts in relevant industries & academia.

You will be required to provide leadership to team members business development areas: policy development and governance oversight for the awarding of Healthpoints, reward-types and non-monetary rewards (NMR); conceptualising and delivering specific rewards-related initiatives; collaborate with internal stakeholders and commercial partners to develop and drive the rewards-related strategic roadmap; participate in cross-functional or inter-agency projects involving the monetary or non-monetary incentive-related projects; work with internal IT team and outsourced vendors to ensure front-end and back-end users’ experience (UI/UX) are optimised; supervise the implementation of marketing or programme initiatives to enhance customer experience; and develop user experience analytics and insights, business performance metrics, and implement recommendations for business process or platform-related improvements.

You will also be required to provide leadership to team members in customer-care: customer queries and escalation management; customer-care vendor management and operations development & support.

BE PART OF THE TEAM

Join us if you are a dynamic and self-motivated individual who has at least 10 years of relevant working experience in rewards or loyalty programme design/development, operation and execution; insights driven data analytics, account management, events and project management, or customer engagement, and enjoys working in a highly matrixed, fluid and fast-paced environment.

You should also possess:

• Possess reasonably strong knowledge of related CRM/IT systems, and comfortable in engaging tech stakeholders.

• Demonstrated competency in partnership proposal development (includes ideation), project management, operations planning, execution and management of project timelines.

• Possess a strategic, analytical and organised mind-set, able to produce outcomes and streamline processes.

About Health Promotion Board

Established in 2001, the Health Promotion Board’s (HPB) vision is to build a nation of healthy people.We aim to empower residents in Singapore to attain optimal health, increase the quality and years of healthy life, and prevent illnesses, disability and premature death.To achieve this, HPB drives national health promotion and disease prevention programmes, spearheads health education initiatives and creates a supportive environment in Singapore where healthy lifestyle options are available and accessible for healthy living every day.