Assistant Director of Rooms

Grand Hyatt Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Grand Hyatt Singapore seeks an Assistant Director of Rooms to lead the Rooms division, ensuring exceptional guest experiences and smooth operations. The ideal candidate will have a strong hospitality background, excellent leadership skills, and the ability to foster a positive team environment.

Qualifications

• 5-7 years of progressive experience in Rooms Division management.
• Ability to train and motivate teams.
• Strong presentation skills.

Responsibilities

• Oversee Front Office operations and housekeeping.
• Support strategic planning for Rooms Division.
• Ensure high guest satisfaction and operational efficiency.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Education

University degree in Hotel/Hospitality

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Grand Hyatt Singapore is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Assistant Director of Rooms.

This position reports to the Director of Rooms. The Assistant Director of Rooms assists in overseeing Front Office operations, Housekeeping and other operating divisions, and works closely with the operations managers to support the day-to-day operational needs. The Assistant Director of Rooms is also responsible for maintaining harmonious and strong relationships with guests and colleagues, and for driving customer preference.

Duties Include

Operational Leadership

• Support the Director of Rooms in the strategic planning and execution of all Rooms Division functions.
• Lead daily operations with focus on guest satisfaction, operational efficiency, and brand consistency.
• Oversee smooth coordination between departments, ensuring seamless communication between Front Office, Housekeeping, Engineering, and other operational teams.
• Monitor KPIs such as guest satisfaction (Medallia), colleague engagement, room productivity, and cleanliness standards.
  
  

Guest Experience & Service Excellence

• Ensure guests receive warm, personalized, and anticipatory service throughout their stay.
• Proactively handle guest concerns with empathy and professionalism, using them as opportunities to coach and improve the team.
• Ensure pre-arrival and in-stay communication standards are upheld for VIPs, loyalty members, and long-stay guests.
• Lead guest engagement initiatives, oversee service recovery, and follow up on feedback to continuously improve the guest experience.
  
  

Colleague Development & Communication

• Serve as a role model and mentor for Rooms leadership and line colleagues.
• Conduct regular coaching, performance evaluations, and succession planning.
• Foster open communication, inclusivity, and a collaborative culture among teams.
• Support training initiatives and lead departmental meetings, pre-shift briefings, and cross-department updates to keep teams aligned and informed.
  
  

Financial & Strategic Planning

• Assist in managing departmental budgets, labor forecasts, and productivity analysis.
• Identify areas of improvement in process efficiency, guest services, and cost control.
• Contribute to long-term strategies to elevate the Rooms Division performance in alignment with the hotel’s business goals.
  
  

Minimum Requirements For This Position Are Follows

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Strong interpersonal, communication, and presentation skills — able to connect with colleagues at all levels and guests from diverse back grounds
• Minimum 5–7 years of progressive experience in Rooms Division management within a classic or upper-upscale hotel environment.
• Demonstrated ability to train, develop, and motivate teams to consistently deliver exceptional service
• Excellent organizational, interpersonal, administrative skills as well as balancing strategic and operational responsibilities
• Possess a university degree, preferably in Hotel/Hospitality
• Flexibility and availability to work early morning and/or evenings, as well as weekends, as needed based on business needs.