Assistant Director of Catering Sales

Careers at Marriott; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading hotel company seeks a Sales Manager to spearhead segmented sales efforts and build long-term customer relationships. The position demands a blend of strategic sales leadership, market analysis, and exceptional customer service focus to achieve revenue targets. Ideal candidates will possess a relevant degree and proven experience in the sales domain within the hospitality industry.

Qualifications

• 2 years experience in sales and marketing or related professional area.
• OR 4 years experience in sales and marketing with a bachelor's degree.

Responsibilities

• Leads property’s segmented sales efforts and implements strategies to meet revenue goals.
• Develops sales plans aligning with management and market needs.
• Engages with guests for feedback to ensure satisfaction during events.

Skills

Sales Strategy Development

Customer Relationship Management

Market Analysis

Revenue Maximization

Problem Solving

Education

2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major

Job description

Job Summary

Assists in leading the property's segmented sales efforts (e.g., group, transient, association, corporate) and in implementing the segment sales strategy to achieve revenue goals, property revenue, and guest and employee satisfaction. Conducts all day-to-day sales activities with a focus on building long-term, value-based customer relationships that enable the achievement of sales objectives. Achieves personal booking goals.

Candidate Profile

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in sales and marketing or related professional area.
• OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in sales and marketing or related professional area.

Core Work Activities

Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding and effective implementation of sales strategies for the segment.
• Assists in developing, implementing, and sustaining aggressive solicitation programs to increase business.
• Collaborates with management to create and implement a sales plan addressing revenue, customers, and market needs.
• Supports the development and execution of promotions.

Maximizing Revenue

• Provides leadership to ensure maximum revenue potential, including setting personal booking goals.
• Recommends booking goals for sales team members.

Managing Sales Activities

• Approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager.
• Participates in sales calls to acquire new business and close deals.
• Supports operational aspects of business booked, including proposals, contracts, and customer correspondence.

Analyzing & Reporting on Sales and Financial Data

• Uses sales systems to analyze market information and implements strategies to meet financial goals.
• Assists with completing accurate six-period projections and reviews guest satisfaction results for improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality and exemplifies customer service standards.
• Engages with guests for feedback and ensures their satisfaction before and during events.
• Empowers employees to provide excellent service and incorporates guest satisfaction into team discussions.

Building Successful Relationships

• Develops and manages relationships with internal and external stakeholders.
• Works collaboratively with off-property sales channels to align efforts.
• Attends events and trade shows to build key relationships.

At Marriott International, we are dedicated to being an equal opportunity employer, valuing diverse backgrounds and fostering an inclusive environment. We do not discriminate based on disability, veteran status, or other protected classes.