Assistant Director (HR Experience)

Ministry of Defence of Singapore; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

The Ministry of Defence of Singapore is seeking an experienced professional for Human Resource Administration. The role involves managing service requests, stakeholder engagement, and driving improvements in HR processes. Ideal candidates will have 6+ years of experience in HR, customer service, or project management, with a focus on innovation and digitalisation.

Qualifications

• At least 6 years of relevant work experience in HR, customer service or project management.
• Senior stakeholder management experience is preferred.
• Service-oriented mindset.

Responsibilities

• Manage and report on high transactional volume service requests.
• Monitor case resolution rates and customer satisfaction scores.
• Engage stakeholders on continuous improvement initiatives.

Skills

Stakeholder management

Customer service

Project management

Interpersonal skills

Communication skills

Innovation

Digitalisation

Job description

What The Role Is

You will be part of a team that provides Human Resource Administration (HRA) services for all MINDEF employees.

What You Will Be Working On

• Manage and report to higher management on the health status of high transactional volume service requests
• Monitor case resolution rates and customer satisfaction scores
• Engage relevant stakeholders on continuous improvement initiatives
• Participate in business process reengineering and digitalisation projects
  
  
  

Challenge(s)

• Managing high volume of service requests efficiently
• Driving continuous improvement in HR administration processes
  
  
  

What We Are Looking For

• At least 6 years of relevant work experience in HR, customer service or project management
• Senior stakeholder management experience in a service-related field is preferred
• Service-oriented mindset
• Keen interest in innovation and digitalisation
• Good interpersonal and communication skills
  
  
  

Only shortlisted candidates will be notified.