Assistant Director (HR Experience)

Ministry of Defence; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

The Ministry of Defence is seeking a Human Resource Administration professional to manage service requests and improve HR processes. This role involves stakeholder engagement, innovation, and a service-oriented mindset, requiring significant relevant experience in HR or customer service.

Qualifications

• Minimum 6 years of relevant experience in HR, customer service, or project management.
• Experience managing senior stakeholders in a service-related field preferred.

Responsibilities

• Manage and report on service request health status.
• Monitor case resolution rates and customer satisfaction scores.
• Engage stakeholders on improvement initiatives.

Skills

Service-oriented mindset

Interpersonal skills

Communication skills

Job description

About the role
You will be part of a team that provides Human Resource Administration (HRA) services for all MINDEF employees.

What you will be working on

• Manage and report to higher management on the health status of high transactional volume service requests
• Monitor case resolution rates and customer satisfaction scores
• Engage relevant stakeholders on continuous improvement initiatives
• Participate in business process reengineering and digitalisation projects

Challenge(s)

• Managing high volume of service requests efficiently
• Driving continuous improvement in HR administration processes

What we are looking for

• At least 6 years of relevant work experience in HR, customer service or project management
• Senior stakeholder management experience in a service-related field is preferred
• Service-oriented mindset
• Keen interest in innovation and digitalisation
• Good interpersonal and communication skills

Apply

Only shortlisted candidates will be notified.