Assistant Director, Healthy 365

Health Promotion Board; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

The Health Promotion Board is seeking a senior Digital Product Manager for its H365 Project Management Office. The role demands leadership in product strategy, development of digital initiatives, and partnership with various stakeholders to enhance the Healthy 365 app, driving impactful changes in Singapore's health landscape.

Qualifications

• At least 10 years' working experience in digital product management or digital business transformation.
• Experience in managing digital mobile apps or platforms.
• Proven records in Agile development.

Responsibilities

• Develop and drive H365 product roadmap and milestones.
• Lead backlog grooming and prioritize requirements.
• Coordinate with cross-functional teams to enhance customer experience.

Skills

Digital Product Management

Agile Development

Project Management

Risk Management

Communication

Analytical Skills

Education

Business Administration

Science and Technology

Job description

What the role is:

The Health Promotion Board’s vision is to make Singapore a nation of healthier people. Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioural change.

What you will be working on:

What You Can Expect

You will be a part of HPB’s H365 Project Management Office (PMO), which is responsible to oversee the overall product vision, direction and management of Healthy 365 (H365) app, specifically in planning, organising and monitoring the product milestones, deliverables and coordinating across different business users and Product Lines.

As a key member of the team, he/ she will be focusing on driving product strategy and vision, roadmap management and backlog grooming while ensuring the delivering of best-in-class customer experience for H365 communities.

You will propose and implement new digital initiatives, work with the various external and internal stakeholders to provide support throughout the product lifecycle of H365. Coupled with an end-to-end mindset and strong facilitation skills, collaborate with cross-functional teams (such as technology, design, program management, analytics, and operations) to scale H365 to every resident in Singapore.

In addition, you are to ensure that business and Product Lines operate within approved risk appetite and that the appropriate governance and oversight arrangements are in place to effectively manage the risks in H365. As a role model, you are expected to focus on the adherence to the highest standards of both external and internal risk and controls.

Responsibilities includes but not limited to

• Develop and drive H365 product roadmap and milestones, grow new Product Lines when necessary

• Lead backlog grooming, balance and prioritise requirements

• Own, formulate and champion process, system and data governance

• Harmonise and deconflict issues and concerns raised across Product Lines

• Identify key issues that impact H365 ecosystem, scope out solutions

• Develop and accelerate processes that improve customer experience

• Lead service recovery and improve overall quality and resiliency of H365 & Implement system level assurance mechanisms

• Working with Product Lines and other technology stakeholders to:

• Track, monitor and report technical and customer issues and key operations metrics

• Identify, assess, mitigate, prevent, manage and monitor operational risks

• Scale H365 to support WOG, and Ministry wide initiatives.

• Track and resolve incidents arising from operational risks and issues.

• Overseeing the day-to-day custody of process governance and operational risks throughout H365 ecosystem (which includes consumer mobile app, vendor mobile app and Business Admin portal)

• Lead incident response and recovery to restore operational as soon as possible without compromise or with minimum impact to customer experience

• Ensure reusability of common technical and non-technical components in H365 architecture

• To ensure consistent and harmonised approach in processes, customer experience and governance/policies across all digital assets of HPB (which includes Lumi Health, H365, hiSG and corporate website)

What we are looking for:

Be Part of the Team

• Join us if you are passionate about making an impact on the communities we serve and thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change.

• Preferably with Business Administration, Science and Technology background, you should have at least 10 years' working experience in digital product management (especially for a digital mobile app or platform), digital business transformation or consulting, and proven records in Agile development.

Personal Characteristics & Behaviours

• Confidence in decision-making in highly matrixed, complex & ambiguous situations.

• Demonstrated success in creating a vision to inspire, prioritizing key deliverables, defining and building roadmaps, and managing internal and external commitments.

• Analytical thinker with strong quantitative skills and demonstrated experience in developing actionable insights.

• Excellent communication skills, both written and verbal, as well as the ability to influence key stakeholders. With a flair in partnering cross-functionally, especially with engineering and products.

• Experience interacting confidently with senior management, as subject matter expert and comfortable with influencing decision-making.

• Strong project and process management skills; Proven ability to handle multiple priorities simultaneously.

About Health Promotion Board

Established in 2001, the Health Promotion Board’s (HPB) vision is to build a nation of healthy people.We aim to empower residents in Singapore to attain optimal health, increase the quality and years of healthy life, and prevent illnesses, disability and premature death.To achieve this, HPB drives national health promotion and disease prevention programmes, spearheads health education initiatives and creates a supportive environment in Singapore where healthy lifestyle options are available and accessible for healthy living every day.