Assistant Director, Environmental Services

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

This role will be responsible for the Environmental Services Operations which include general cleaning, waste management, pest control, landscaping and other related environmental services.

• General Cleaning - common areas within the resort are well maintained in terms of cleanliness and general upkeep
• Waste Management - resort-wide disposal, recycling and all other sustainability initiatives are well managed and its benefits maximized
• Pest Control - effective routine inspections and treatment are carried out to ensure pest occurrences remain at minimal acceptable levels
• Landscape - resort-wide and offsite landscapes, irrigation and plant display are well managed in accordance with the policies, procedures and standards

Primary Responsibilities:

• Plan and manage the day-to-day operations pertaining to cleaning, waste management, and pest control
• Supervise a team and outsourced vendors in the effective performance of their contractual obligations and in accordance with established standards in guest services
• Conduct thorough inspection of works done by outsourced vendors to ensure delivery of quality service
• Ensure all company policies and procedures are adhered to by the team members and outsourced workers in line with the requirements of the government regulatory bodies
• Plan and implement both short and long term routine and adhoc schedules for general cleaning, waste management and pest control at designated area
• Maximization of productivity, ensuring outsourced vendor adhere to contract obligations. Review the technical specifications and conduct technical evaluations on cleaning, waste management and pest control contracts
• Prepare and disseminate reports such as Daily Reports, Monthly Reports, Incident Reports, Key Performance Indicator (KPI) Evaluations and other relevant reports
• Facilitate the planning, enrollment, conducting and updating of training records for the team
• Monitor departmental performance, review work processes and implement improvement effort to achieve KPI
• Manage department budget, optimizing resources within the approved budget

Requirements:

• Minimum Diploma in Housekeeping and Maintenance Operations or related field
• Minimum 3 years of managerial experience in a similar capacity in Facilities Management / Cleaning related industry
• Possess advance knowledge of housekeeping services, waste management or pest control
• Able to correspond and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Handle enquiries or feedback from team members, co-workers and vendors pertaining to Environmental Services Operations
• Possess strong leadership qualities and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
• A team player with strong business acumen and solutions-oriented, creative, resourceful and results driven
• Adaptable to a fast-paced and dynamic work environment