Assistant Director (Digital Strategy & Transformation Office)

CPF Board; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking organization dedicated to empowering members in their retirement journey. This role offers the chance to drive digital transformation initiatives that enhance user experiences and streamline service delivery. With a commitment to collaboration and innovation, you'll work in a dynamic environment that values your insights and contributions. Expect a vibrant workplace culture, opportunities for growth, and a hybrid work model that supports work-life balance. Be part of a team that is making a meaningful impact in the community.

Benefits

Annual Leave

Medical and Dental Benefits

Flexible Dress Code

Recreational Activities

Promotion Opportunities

Training Opportunities

Qualifications

• Experience in digital product management with a focus on user experience.
• Strong analytical skills to leverage data insights for product strategies.

Responsibilities

• Drive the development of digital strategies and products across retirement schemes.
• Collaborate with stakeholders to enhance member journeys and service delivery.

Skills

Digital Product Management

Change Management

Design Thinking

User Experience Design

Analytical Skills

Problem-Solving Skills

Communication Skills

Job description

Posting Start Date: 02/05/2025

Job Category: Experienced

Job Family: Service Delivery

What The Role Is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs, and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communication across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace data-driven strategies, and dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedication. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What will you be working on

As a member of the Digital Strategy and Transformation Office within the Retirement Withdrawals Department (RWD), you will drive the development and implementation of cross-cutting digital strategies and products across retirement schemes. Working in a dynamic environment, you will lead initiatives aimed to enhance member journeys and ensure aligned, comprehensive delivery across key retirement milestones, driving greater engagement effectiveness.

In this role, you will:

1. Drive the conceptualisation and implementation of cross-cutting digital products and policy-driven process changes across retirement schemes, ensuring seamless integration of retirement services.
2. Collaborate with internal stakeholders to enhance member journeys across key retirement milestones, translating user needs into innovative digital solutions that ensure aligned, comprehensive service delivery.
3. Drive change management and communications strategies for RWD's initiatives, while coordinating cross-cutting red teaming efforts to strengthen digital solutions.
4. Represent the group or department in Board-wide committees.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

1. Prior experience in digital product management or in a similar role, with demonstrated experience in enhancing user experiences through innovative digital solutions.
2. Experience in change management and familiarity with Design Thinking, Behavioural Insights or User Experience Design methodologies will be advantageous.
3. Strong analytical and problem-solving skills, with ability to leverage data insights to drive product strategies and translate complex requirements into practical solutions.
4. Good written and verbal communication skills to effectively collaborate with stakeholders.
5. Thrives in a dynamic environment with a positive approach to challenges.
6. Self-motivated and ready to innovate in a dynamic environment.

The seniority of appointment and actual corporate job title will be commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

What You Can Expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.