Assistant Director (Customer Applications)

Borr Drilling; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading company in the drilling industry seeks a seasoned Operations Manager to lead a sizable team in processing utility account requests. The ideal candidate has strong leadership and people management skills, is experienced in SAP S/4 HANA, and can thrive in a fast-paced environment. You'll ensure KPIs are achieved while promoting a culture of teamwork and efficiency.

Benefits

Positive work environment fostering teamwork

Attractive remuneration for good performance

Qualifications

• Minimum degree holder with at least 8 years in a leadership role.
• Proficient in managing people and engaging effectively.
• Knowledge of the Open Electricity Market regulations preferred.

Responsibilities

• Lead a team of 28 staff processing utility account requests.
• Ensure KPIs are met and applications completed on time.
• Manage escalated cases and improve work processes.

Skills

Leadership

Time Management

Communication

People Management

Education

Degree from recognized university

Tools

SAP S/4 HANA

Job description

What You'II Do:

• Lead a team of 28 staff processing utility account opening and termination requests in non-contestable market and contestable market, and technical master data updates.
• Ensure team members meet their KPIs and all applications/requests are completed on time.
• Develop and enrich staff skillsets to expand their portfolio.
• Identify suitable work processes for automation and/or streamlining. Utilise digitisation tools to maximise convenience for customers and efficiency for staff.
• Manage and close escalated cases satisfactorily.
• Align with company’s goals and objectives to provide exceptional customer service, supports digitalisation efforts and cultivate a strong sense of safety awareness in the work culture

What You'II Need:

• Minimum qualification a degree holder from recognized university.
• At least 8 years’ experience running operations in a leader position.
• Strong leadership, work ethics and good time management, ability to prioritise tasks and work under pressure.
• Good people management and engagement skills, strong communicator both in writing and speech.
• Experienced in SAP S/4 HANA an advantage.
• Knowledge of the rules and regulations of the Open Electricity Market in Singapore is preferred.

What We’ll Provide:

• Immerse in a positive work environment that promotes/fosters teamwork and collaboration
• You will receive attractive remuneration for good performance.
• You will work in teams that thrive on collaboration for outstanding achievements