Assistant Director (Business Continuity Planning), Culture Pass Office

Ministry of Culture, Community and Youth (MCCY); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Ministry of Culture, Community and Youth is seeking a skilled Business Continuity Planner to lead initiatives aimed at ensuring operational resilience within the new Culture Pass Office. This role involves strategic planning to mitigate risks and align with national standards, demanding strong analytical and collaborative skills. Ideal for proactive individuals with experience in crisis management, this position contributes to enhancing cultural engagement in Singapore.

Qualifications

• Minimum of 4 years experience in business continuity and crisis management.
• Strong understanding of digital platforms and data security.
• Experience in arts, culture, or public service preferred.

Responsibilities

• Develop and implement a Business Continuity Plan.
• Conduct risk assessments and establish crisis response protocols.
• Train staff on BCP protocols and conduct crisis simulations.

Skills

Crisis Management

Risk Assessment

Stakeholder Management

Analytical Skills

Job description

What The Role Is

The Culture Pass Office is a newly established inter-disciplinary department within the Ministry of Culture, Community, and Youth (MCCY). This department is tasked with leading a groundbreaking national initiative aimed at fostering cultural engagement and participation among a targeted demographic within our community. The goal of this initiative is to democratise access to arts and culture, encourage exploration and appreciation of diverse local arts and cultural offerings, and support the growth and sustainability of the local cultural ecosystem.

What You Will Be Working On

In this role, you will be responsible for developing, implementing, and maintaining the crisis and continuity framework to ensure the resilience and sustainability of the project. This role requires strategic foresight, cross-functional collaboration, and a deep understanding of risk management to safeguard operations against potential disruptions.

1. Business Continuity Planning & Crisis Management
   • Develop and implement a comprehensive Business Continuity Plan (BCP) tailored to the project, ensuring preparedness for various risk scenarios.
   • Establish protocols for crisis response, including escalation procedures, communication plans, and mitigation strategies.
   • Conduct risk assessments to identify vulnerabilities in operations, technology, and stakeholder engagement.
   • Work closely with internal teams and external partners to coordinate crisis response efforts and ensure rapid recovery.
   • Ensure alignment with national and sector-wide crisis management frameworks and policies.
2. Operational Resilience & Recovery
   • Design contingency strategies to maintain service continuity in case of system outages, financial disruptions, or external crises.
   • Oversee the development of backup and recovery processes for critical systems, including ticketing, payment, and user account management.
   • Monitor incident response effectiveness and refine procedures based on post-incident reviews.
   • Develop partnerships with key service providers to ensure alternative arrangements during disruptions.
3. Training, Testing & Stakeholder Engagement
   • Conduct regular crisis simulation exercises and BCP drills to validate response effectiveness.
   • Train staff and stakeholders on BCP protocols, roles, and responsibilities during a crisis.
   • Foster a risk-aware culture by embedding continuity planning into daily operations.
   • Engage with policymakers, cultural institutions, and technology providers to align crisis responses.
4. Compliance & Continuous Improvement
   • Ensure compliance with regulatory and security standards relevant to Culture Pass operations.
   • Maintain updated documentation of BCP policies, processes, and response measures.
   • Conduct post-crisis evaluations to refine strategies and improve resilience measures.
   • Stay informed on emerging risks and industry best practices in crisis and continuity management.

What We Are Looking For

This role is ideal for individuals who thrive in high-stakes environments, possess a proactive mindset, and excel at navigating complex challenges. If you are a strategic thinker with a commitment to resilience planning, this position offers a unique opportunity to shape the future of cultural access and engagement.

Experiences

• Minimum of 4 years of experience in business continuity, crisis management and risk mitigation.
• Strong understanding of digital platforms, financial transactions, and data security risks.
• Experience in the arts, culture, or public service sectors is an advantage.

Competencies

• Excellent analytical and problem-solving skills with the ability to make quick, informed decisions.
• Effective stakeholder management and communication skills.
• Ability to work collaboratively within a team and contribute to a culture of continuous improvement.
• Shortlisted applicants will be notified within 4 weeks of the closing date of this job posting.