Assistant Director

MONTFORT CARE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading organisation in Singapore seeks an Assistant Director to oversee daily operations within the Family Service Pillar. The role encompasses strategic planning, supervision of staff, and ensuring compliance with social service standards, making it crucial for enhancing service delivery and team performance.

Qualifications

• At least 8 years experience in Social Work or Counseling.
• Experience in managing programmes and teams is advantageous.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee day-to-day operations and strategic planning.
• Lead review and implementation of internal policies.
• Manage staff, service delivery, and stakeholder engagement.

Skills

Leadership

Organisational Skills

Decision-Making

Analytical Ability

Problem-Solving

Communication Skills

Education

Bachelor's Degree in Social Work or related field

Job description

The Assistant Director supports the Deputy Director in overseeing the day-to-day operations, strategic planning, and professional development within the Family Service Pillar. This role includes supervision of staff, service delivery management, stakeholder engagement, and operational oversight. A key responsibility also includes leading the review and implementation of internal policies to ensure compliance, relevance, and alignment with best practices.

Operation Management

• Provide inputs for setting the strategic direction

• Develop the annual work plan for the team

• Conduct budget planning and review to ensure budget optimisation

• Evaluate delivery structures and processes for the implementation of programmes and initiatives

• Assist in managing reports, proposals, audits, and evaluations for funders and stakeholders

• Lead audit on service quality to ensure compliance with policies

• Oversee the maintenance of appropriate record keeping systems in line with data protection guidelines

• Adapt crisis management approaches that enable the organisation to minimise risks during crisis situations

Service Delivery Oversight

• Oversee the provision of core family services, including casework, group work, and community outreach

• Monitor service outcomes to ensure quality, effectiveness, and compliance with national social service standards

• Review and manage complex or high-risk cases as needed

• Understand market trends and conducts needs gap analysis to develop new social work and/or counselling programmes and initiatives for the team

• Review client outcomes and satisfaction

Policy Development and Review

• Lead regular review and updating of the policies, procedures, and Standard Operating Procedures (SOPs)

• Ensure policies comply with current social service legislation, funder guidelines, and professional ethical standards

• Communicate policy changes effectively to staff and oversee consistent implementation and adherence

Stakeholder Engagement and Partnerships

• Build network of professional partnerships across agencies to provide social work services

• Lead social work practice across disciplines within the organisation

• Identify service gaps to address issues in social work services arising from the national agenda and social issues

Resource Management

• Manage the use of resources allocated

• Operationalise strategies for deployment of resources to fulfil the needs of the centre or department

• Review funding proposals for the delivery of services

• Conduct manpower planning, recruitment, selection and assessment of staff

• Assess capability requirements to ensure the delivery of services provided by the centre or department

Leadership and Team Management

• Lead and manage a team, providing guidance, support, and mentorship to ensure high performance and professional development

• Assess developmental needs and expertise required of staff and ensure training opportunities for their growth and development for the team and set direction for capability development initiatives

• Foster a positive work environment that promotes teamwork, collaboration, and continuous learning

Qualifications

• Bachelor's Degree in Social Work, Counselling or a related field of study from an accredited institution

Other Information

Relevant Experience

• At least 8 years of relevant experience in Social Work, Counselling, or related field

• Prior experience in managing programmes and teams would be an advantage

Competencies

• Strong leadership, organisational, and decision-making skills

• Ability to multi-task and work in a fast-paced and dynamic environment

• Analytical ability & problem-solving skills to analyse information quickly and accurately, and formulate decisions and make recommendations

• Ability to manage staff, operations, and complex cases effectively

• Excellent verbal and written communication skills

• Effective report writing skills

• Committed and can-do attitude