Assistant/Deputy Director, Government Incident Reporting &Operations Centre

Government Technology Agency; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Join the Government Technology Agency as a leader in incident management for Singapore's Smart Nation initiatives. This role involves coordinating cybersecurity incidents, enhancing system readiness, and driving operational excellence within the public sector. Successful candidates will have significant experience in incident management and a strong educational background in relevant fields, contributing to a mission to build technology for public good.

Benefits

Flexible work arrangements

Employee wellness programmes

Comprehensive leave benefits

Qualifications

• 5-10 years relevant experience in operations and incident management.
• Experience leading incident management teams.
• Able to work under pressure while maintaining attention to detail.

Responsibilities

• Coordinate Whole-of-Government incident management for ICT issues.
• Conduct post-incident inquiries and recommend preventive measures.
• Detect and analyze ICT & data incidents for timely response.

Skills

Incident management

Team leadership

Communication

Analytical skills

Education

Degree or Diploma in Infocomm Security, Computer Science, Electronics Engineering, Telecommunications, Information Technology

Job description

What the role is:

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

We are looking for a leader, a forward-thinker and a team player who is Agile, Bold and Collaborative to join us to deliver digital services and develop Singapore into a Smart Nation.

As part of the Operations Team in the Government Incident Reporting and Operations Centre (GIROC), you will be responsible to (1) coordinate the Whole-of-Government (WOG) incident management of data and cybersecurity incidents, and any disruptions to info-communication technologies (ICT) systems, and (2) elevate the effectiveness and readiness of the public agencies to manage these incidents.
As part of the ICT incident management process, you will also have to understand the root causes of the incidents, analyse trends and recommend measures to prevent similar ICT incidents.

What you will be working on:

• Raise, train and sustain a team to manage ICT and Government data incidents

• Identify and monitor the ICT systems and services supporting the Smart Nation and Digital Government initiatives to ensure their availability and provide timely incident management when needed

• Detect and analyse ICT & data incidents for timely response and escalation to the appropriate decision-making platforms

• Respond and remediate ICT & data incidents including coordinating with the affected agencies and relevant stakeholders to limit and contain the impact of the incident, and recover from the incident expeditiously

• Conduct post-incident inquires to distil and share lessons and measures with WOG to prevent the recurrence of similar incidents

• Collate open source intelligence (OSINT) to understand the global ICT incident trends and take any preventive measures

• Innovate and utilise info-communication technologies to enhance and improve ICT incident management

What we are looking for:

• Degree or Diploma in Infocomm Security, Computer Science, Electronics Engineering, Telecommunications, Information Technology or equivalent

• At least 5-10 years’ relevant experience in operations and incident management

• Led operations and incident management teams

• Able to work independently and contribute as a team player

• Demonstrate good judgment while under pressure

• Able to work with sense of urgency while paying attention to detail

• Possess good communication and interpersonal skills

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programmes.

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech.

About Government Technology Agency

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!Learn more about GovTech at tech.gov.sg.