Assistant Customer Service Manager (West)

CEVA Logistics Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Singapore is seeking a proactive team leader to manage logistics operations and enhance customer service. The role includes maintaining inventory accuracy, leading a team, and implementing improvement programs to meet business objectives. Competitive benefits and growth opportunities offered.

Benefits

Competitive annual leave entitlement

Pension

Health insurance

Life assurance

Qualifications

• Experience in logistics and inventory management.
• Strong customer service skills.
• Ability to lead and mentor a team effectively.

Responsibilities

• Maintain inventory accuracy in customer’s WMS system.
• Lead a team of Customer Service Officers & Warehouse personnel.
• Ensure compliance with CEVA’s Code of Conduct.

Job description

YOUR ROLE

The incumbent will be part of a larger team within the logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

WHAT YOU WILL BE DOING

• Maintain inventory accuracy in customer’s WMS system

• Data compilation & reconciliation related reports

• Accurate monthly billings

• Achieve & maintain consistent service specific key performance indicator

• Provide good customer services at all times

• Conduct regular cycle count or annual stock take

• Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers

• Lead key contact for customer in logistics related fields

• Prompt reply for customers’ queries

• Proactive to implement customer specific improvement program

Team management:

• Ensure and monitor team compliance to the CEVA’s Code of Conduct and Company’s regulations

• Ensure team’s understanding and implementation on CEVA’s Values in daily work behaviors

• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes

• Plan and monitor team development together with HR Division

• Ensure updated Job Description availability for the team by coordinating with HR Division

• Ensure all changes in Department / Section communicated properly to the team

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.