Assistant Customer Service Manager (Seafreight)

People Profilers; Singapore; On-site; SGD 72,000 - 96,000; Full time

Job summary

A leading company in freight forwarding seeks a Customer Service Team Lead for its sea freight operations. In this permanent role, you will lead a team, liaise with clients, handle escalations, and ensure excellent service delivery. Candidates should have a diploma or degree and at least 8 years of experience in freight forwarding, particularly in sea freight, along with strong communication skills. The successful candidate will benefit from a competitive remuneration package.

Qualifications

• Minimum 8 years of experience in freight forwarding with sea freight experiences.
• Previous customer service experience is an added advantage.
• DGR trained will be an advantage.

Responsibilities

• Lead the customer service team for sea freight.
• Liaise with customers on standard operating procedures.
• Prepare customer key performance index reports.

Skills

Communication

Interpersonal Skills

Problem Solving

Education

Diploma or Degree

Tools

MS Office

Job description

Industry: Freight Forwarding

MNC Environment

Permanent role (AWS Guaranteed + Variable Performance Bonus)

Responsibilities:

• Lead the Customer service team for Sea freight

• Liaise with customers on the standard operating procedures

• To meet up with clients on projects / special matters

• Prepare customer key performance index reports

• Promptly handle customers / team escalations

• To implement corrective actions and preventive measures for immediate service recovery

• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team

• Attend to freight management and rates negotiation

• Provide quotes / rates to COD customer or overseas offices

• Liaise with overseas agents on the various requirements and rates

• Review the profit & loss of product desk

• Analyse job file purchasing and raise concern to Pricing team

• Review & approve changes of work processes before escalation to Head of Sea Freight

• Conduct recruitment exercise for officer / executive position when needed

• Provide related training concerning the BU to new staff assign to the team

• Joint sales visit to resolved operations issue when necessary

Requirements:

• Diploma / Degree preferred

• Minimum 8 years of experience in freight forwarding with sea freight experiences

• Previous customer service experience is an added advantage

• Possess excellent communication and interpersonal skills

• Proficient in MS Office & ability to work independently

• DGR trained will be an advantage

Job ID: LRYVX44R

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

[phone]

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz