Assistant Customer Service Manager

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is hiring for a Sales Operations role that involves overseeing the sales support process, enhancing customer engagement, and managing order efficiency. The candidate should possess a Bachelor’s degree and extensive experience in sales operations, demonstrating a proven ability to improve processes across departments. This full-time role offers a competitive monthly salary and advantages including AWS and VB.

Benefits

AWS

VB

Qualifications

• Minimum 5-7 years of experience in sales operations or customer service.
• Familiarity with ERP and CRM systems is essential.
• Proven track record in process improvements.

Responsibilities

• Lead end-to-end sales support processes ensuring alignment with objectives.
• Drive improvements in order processing and fulfillment strategies.
• Develop strong relationships with key customers and partners.

Skills

Process Improvement

Stakeholder Engagement

Customer Service

Sales Coordination

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Sales

Bachelor’s degree in Marketing

Bachelor’s degree in Supply Chain

Tools

SAP B1

Salesforce

Job description

Job Summary:

• Basic Salary: $4500 - 6500

• Location: Changi South

• Working hours: Monday - Friday (8.30am - 5.30pm)

• AWS + VB

Job Responsibilities:

• Lead the end-to-end sales support process, ensuring seamless alignment with commercial objectives and customer satisfaction targets.

• Drive improvements in order processing efficiency, customer communications, and fulfilment strategies.

• Partner with Sales, Marketing, Logistics, and Supply Chain to streamline customer engagement and enhance operational agility.

• Identify gaps and recommend enhancements in existing order management, sales coordination, and reporting processes.

• Act as a key user for ERP and CRM platforms (e.g., SAP B1 and Salesforce), championing digital transformation initiatives.

• Develop and maintain strong, long-term relationships with key customers, suppliers, and business partners.

• Coordinate with regional teams to ensure consistency in customer experience across markets.

• Oversee the preparation of sales dashboards and performance reports to provide insights for management and commercial teams.

• Analyse customer buying patterns, stock movements, and sales trends to support decision-making and revenue growth.

• Support forecasting and budgeting efforts in collaboration with Sales and Finance.

• Collaborate with Procurement and Sales to improve forecasting accuracy and inventory turnover.

• Ensure alignment with ISO procedures, internal controls, and audit requirements.

Requirements:

• Bachelor’s degree in Business Administration, Sales, Marketing, Supply Chain, or related field.

• At least 5–7 years of progressive experience in sales operations, customer service, or order management, including regional exposure.

• Proven track record of process improvements and stakeholder engagement across departments and cultures.

• Familiarity with ERP and CRM systems (e.g., SAP B1, Salesforce) is essential.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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**We regret to inform that only shortlisted candidates would be notified.

Foo Kai Jing (Fiona)
Registration Number: R2199329
EA License No: 06C2859 (MCI Career Services Pte Ltd)