Assistant Customer Service Manager

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore seeks a sales operations specialist to streamline processes and improve customer engagement. The ideal candidate will have a degree in business or a related field, along with 5-7 years of experience in sales operations. Responsibilities include overseeing order management and enhancing communication strategies across departments. Strong skills in ERP and CRM platforms are essential.

Qualifications

• 5-7 years in sales operations or order management.
• Experience in stakeholder engagement and process improvements.
• Familiarity with ERP and CRM systems.

Responsibilities

• Lead end-to-end sales support process and improve efficiency.
• Identify gaps in management and reporting processes.
• Develop relationships with customers and suppliers.

Skills

Process Improvement

Stakeholder Engagement

Customer Relationship Management

Sales Operations

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Supply Chain

Tools

SAP B1

Salesforce

Job description

Job Summary:

• Basic Salary: $4500 - 6500
• Location: Changi South
• Working hours: Monday - Friday (8.30am - 5.30pm)
• AWS + VB

Job Responsibilities:

• Lead the end-to-end sales support process, ensuring seamless alignment with commercial objectives and customer satisfaction targets.
• Drive improvements in order processing efficiency, customer communications, and fulfilment strategies.
• Partner with Sales, Marketing, Logistics, and Supply Chain to streamline customer engagement and enhance operational agility.
• Identify gaps and recommend enhancements in existing order management, sales coordination, and reporting processes.
• Act as a key user for ERP and CRM platforms (e.g., SAP B1 and Salesforce), championing digital transformation initiatives.
• Develop and maintain strong, long-term relationships with key customers, suppliers, and business partners.
• Coordinate with regional teams to ensure consistency in customer experience across markets.
• Oversee the preparation of sales dashboards and performance reports to provide insights for management and commercial teams.
• Analyse customer buying patterns, stock movements, and sales trends to support decision-making and revenue growth.
• Support forecasting and budgeting efforts in collaboration with Sales and Finance.
• Collaborate with Procurement and Sales to improve forecasting accuracy and inventory turnover.
• Ensure alignment with ISO procedures, internal controls, and audit requirements.

Requirements:

• Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or related field.
• At least 5-7 years of progressive experience in sales operations, customer service, or order management, including regional exposure.
• Proven track record of process improvements and stakeholder engagement across departments and cultures.
• Familiarity with ERP and CRM systems (e.g., SAP B1, Salesforce) is essential.
• Experience coordinating with international factories or managing drop shipments is highly advantageous.
• Prior leadership or team supervision experience is preferred.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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Foo Kai Jing (Fiona)
Registration Number: R2199329
EA License No: 06C2859 (MCI Career Services Pte Ltd)