Assistant Customer Service Manager

SINDO FERRY (PTE. LTD.); Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A leading company in ferry services is seeking an Assistant Customer Service Manager to enhance customer satisfaction and streamline operations. The successful candidate will oversee daily activities, manage a team, and implement best practices in service provision. This role is ideal for someone with a passion for service excellence and team management.

Qualifications

• Experience in customer service or management.
• Strong leadership and mentoring skills.

Responsibilities

• Overseeing customer service team operations.
• Managing escalated customer complaints.
• Developing customer service policies.

Skills

Customer service management

Problem-solving

Team leadership

Communication

Job description

We are seeking a highly motivated and experienced Assistant Customer Service Manager to lead and support our customer service team. The successful candidate will be responsible for ensuring the delivery of exceptional service, improving customer satisfaction, and managing day-to-day operations with efficiency and professionalism.

• Oversee the customer service team to ensure smooth and efficient daily operations.
• Develop, implement, and maintain customer service policies and procedures.
• Manage and resolve escalated customer complaints promptly and effectively.
• Train, mentor, and support customer service representatives to enhance performance.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with cross-functional teams to enhance the overall customer experience.
• Maintain accurate records of customer interactions, feedback, and issues.
• Identify opportunities for operational and service improvements; implement best practices.
• Ensure compliance with company policies, service standards, and relevant regulations.