Assistant Club Manager

ICE FACTION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recovery wellness center in Singapore is seeking an Assistant Club Manager to support daily operations, enhance member experiences, and lead a motivated team. This position requires strong leadership skills, a passion for customer service, and the ability to contribute to revenue growth. The ideal candidate will help create a positive club culture, ensuring every member feels welcomed and supported. If you're ready to take on a leadership role and make a significant impact, apply now!

Qualifications

• Experience in management or leadership roles within a similar environment.
• Strong interpersonal skills to foster a positive team culture.
• Ability to monitor performance metrics and operations.

Responsibilities

• Support daily operations including staff schedules and inventory.
• Coach team members to develop skills and deliver high performance.
• Deliver exceptional member experiences and handle concerns efficiently.
• Assist in managing budgets and marketing efforts to promote growth.

Skills

Team leadership

Operations management

Customer service

Coaching and mentoring

Budget management

Job description

About Ice Faction

At Ice Faction, recovery isn’t just a routine—it’s a lifestyle. From cold plunges, hot magnesium baths to sauna, steam room, and a buzzing community, we make recovery simple, social, and energizing. Our Service Crew are the heart of the club, ensuring every member feels welcomed, supported, and inspired to return.

The Role

The Assistant Club Manager supports the Club Manager in running all aspects of the club, ensuring smooth operations, excellent member experiences, and a motivated, high-performing team. This role is perfect for someone ready to step into a leadership position, grow with the club, and make a real impact on both the community and the business.

Key Responsibilities

• Operations
• Support daily operations, including opening/closing routines, staff schedules, inventory, and facility maintenance.
• Ensure completion of all operational checklists across recovery, café, and service areas.
• Monitor key performance metrics and escalate issues to the Club Manager as needed.
• Help maintain health & safety standards, financial procedures, and compliance requirements.

• People, Culture & Performance
• Assist in leading team huddles and fostering accountability.
• Coach and mentor team members to develop their skills and deliver high performance.
• Help cultivate a positive, energetic, and team-focused club culture aligned with Ice Faction values.

• Member Experience
• Be an approachable, visible presence on the floor, delivering exceptional member experiences.
• Support community-building initiatives, events, and activations to enhance engagement and retention.
• Handle member concerns efficiently, escalating only when necessary.

• Commercial & Growth
• Support revenue growth initiatives in memberships, café, and retail.
• Help manage budgets, control costs, and optimize club performance.
• Assist in marketing and partnership efforts to increase club visibility and growth.

What Success Looks Like

• Members: Feel welcomed, valued, and motivated to return.
• Team: Supported, coached, and consistently high-performing.
• Operations: Smooth-running daily operations with strong compliance.
• Commercial: Contributes to revenue growth and club profitability.
• Leadership: Ready to step in as Club Manager when needed, confident and capable.