Assistant Clinic Manager

desmond wai novena pte. ltd.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

14 days medical leave per year

Medical and dental benefits provided

Job summary

DESMOND WAI NOVENA PTE. LTD. operates a Liver & Gastro clinic at Mount Elizabeth Novena Hospital in Singapore.

The role supports daily operational functions, staff coordination, patient flow management, and administrative processes across laboratory, radiology, and other healthcare services to ensure service quality and regulatory compliance. You will oversee onboarding, training, vendor liaison, MOH documentation, and insurance claim processing, with a focus on improving clinic efficiency in a

Qualifications

• Diploma or degree in healthcare administration, business, or related field.
• Proficiency with Clinic Assist or related clinic management systems.
• Strong organizational and coordination skills to run clinic operations effectively.
• IT proficiency to support administrative tasks in a fast-paced healthcare setting.
• Language proficiency in Chinese, Malay, or Bahasa Indonesia.

Responsibilities

• Assist and oversee daily clinic operations to ensure smooth patient flow and service standards.
• Coordinate imaging, laboratory, and day-surgery services for operational readiness and compliance.
• Support onboarding, training, and resolution of routine operational issues for frontline staff.
• Liaise with vendors for equipment servicing and maintain accurate operational records.
• Maintain MOH compliance documentation, support audits, and update SOPs.
• Process and track insurance claims; liaise with panel providers on discrepancies.
• Prepare operational reports, monitor workflows, and identify efficiency improvements.
• Coordinate clinic meetings, training sessions, and staff activities including scheduling

Skills

Organizational skills

Coordination

IT proficiency

Multilingual: Chinese Malay Bahasa

Education

Diploma or Degree in Healthcare Administration/Business

Tools

Clinic Assist

Job description

Company Overview

DESMOND WAI NOVENA PTE. LTD. operates a Liver & Gastro clinic at Mount Elizabeth Novena Hospital, focusing on delivering quality healthcare services with efficient operations and patient care coordination.

Job Summary

Support daily operational functions of the clinic to ensure smooth workflow, service quality, and regulatory compliance. This role focuses on staff coordination, patient flow management, administrative processes, and supporting operational readiness across laboratory, radiology, and other healthcare services.

Responsibilities

• Assist and oversee daily clinic operations to ensure smooth patient flow and adherence to service standards and SOPs
• Coordinate imaging, laboratory, and day-surgery services to maintain operational readiness and compliance with clinic policies and regulatory requirements
• Guide frontline staff by supporting onboarding, training, and resolving routine operational issues to maintain effective team performance
• Liaise with vendors for equipment servicing and maintenance while maintaining accurate operational records
• Maintain Ministry of Health (MOH) compliance documentation, support audits, and assist in reviewing and updating SOPs
• Process and track insurance claims, ensure timely and accurate submissions, liaise with panel providers on discrepancies, and reconcile claims with clinic billing records
• Assist in preparing operational reports, monitor workflows, and identify opportunities to improve clinic efficiency
• Coordinate clinic meetings, training sessions, and staff activities by managing scheduling, venue arrangements, and vendor communications

Required competencies and certifications

• Diploma or Degree in Healthcare Administration, Business, or related field
• Proficiency with Clinic Assist or relevant clinic management systems
• Strong organizational and coordination skills to manage clinic operations effectively
• Ability to work efficiently in a fast-paced healthcare environment
• IT proficiency to support administrative and operational tasks
• Language proficiency in Chinese, Malay, or Bahasa Indonesia
• Singaporean or Singapore Permanent Resident status

Preferred competencies and qualifications

[None explicitly stated]

Other Information

Benefits

• 14 days medical leave per year
• Medical and dental benefits provided

Working Hours

• 5.5 days per week
• Office hours

Location

• Mount Elizabeth Novena Hospital (2 minutes from Novena MRT)