Assistant Cinema Manager / Cinema Executive

Golden Village Multiplex Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a dynamic and energetic team at a leading cinema as an Assistant Cinema Manager. This role involves overseeing daily operations, ensuring compliance with licensing, and leading a team to deliver exceptional customer service. You'll be instrumental in maintaining operational efficiency while maximizing profits and minimizing costs. The ideal candidate will possess strong leadership skills, a background in operations management, and a passion for the entertainment industry. This exciting opportunity offers a chance to make a significant impact in a vibrant environment, where your contributions will help shape the cinema experience for guests. If you're ready to take on a rewarding challenge, we want to hear from you!

Qualifications

• Degree holder with strong operations experience required.
• Effective communication and problem-solving skills are essential.

Responsibilities

• Assist in managing cinema operations and staff training.
• Ensure compliance with operational procedures and standards.

Skills

Operations Management

Effective Communication

Problem Solving

Staff Training

Customer Service

Education

Degree in relevant field

Professional Certificate/NiTEC

Tools

Digital Box Office

Combi Point

Job description

We are looking for energetic and dynamic individuals to join the Golden Village as:

Assistant Cinema Manager

Job Description

1. Assist Manager, Cinema Operations to lead the cinema management team
2. Providing guidance, coaching and mentoring to the cinema management teams
3. Ensuring overall smooth and efficient day-to-day operations, planning and administration of all cinemas, including compliance with operational procedures and standards
4. Ensuring cinemas are operating under valid licenses such as entertainment license, building licenses and in compliance with all statutory requirements.
5. Liaising with external parties such as mall management, police and other government and statutory bodies to ensure smooth, safe and secure operations
6. Concentrate on keeping operating cost in control, maximizing profits whenever possible, prevention and reduction of unnecessary expenditures or wastage
7. Maintaining an overall view and close supervision on the performance of the cinemas
8. Proactively implement initiatives to counter against undesirable situations and developments e.g. increasing staff turnover rate, inadequate skill and training of teamwork, customer complaints.
9. Identify and develop staff with potential for career progression
10. Participate in staff motivation and retention exercise
11. Overseeing and handling all staff discipline issues and cases of the locations

Job Requirements

1. Degree holder, with strong operations experience in cinema, F&B, hospitality or retail industry
2. Possesses the drive and commitment to achieve Company’s objectives
3. Effective writing and communication skill
4. Innovative in problem solving
5. Objective and rational thinker in introducing and executing new and improved procedures
6. Generous in sharing knowledge with staff and committed in encouraging team members to deliver quality work and service
7. Facilitate and raise the level of employee engagement at all locations
8. Able to perform rotating shifts on flexible working hours
9. Preferably with a valid food hygiene certificate
10. Must be fully vaccinated
11. Applicants fresh out of school are welcome

Cinema Executive

Job Description

1. Understanding and able to operate all workstations, including Digital Box Office, Combi point, Floor and Projection
2. Ensuring the security of cinema and equipment at the end of the shift
3. Opening/closing of cinema including cash handling and opening & closing procedures
4. Ensuring the readiness and proper presentation of all areas of the location or within the complex during operating hours
5. Ensuring that staff adopt proper procedures in projection, concession, floor or ticket sales duties
6. Maintaining work discipline and report any staff misconduct to superior, to report/feedback to Manager for any course of action
7. Conducting training and coaching of Cinema Service Crew
8. Assisting in handling customer complaint
9. Assisting in group booking and sale of vouchers
10. Familiar with breakdown/emergency procedures
11. Undertake special assignment and project as required

Personal Attributes

1. Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate in Diploma, any field
2. Service-oriented, hardworking and willingness to learn
3. Ability and maturity to communicate and interact with all levels of personnel within and outside the organisation
4. Able to perform rotating shifts on flexible working hours
5. Those with F&B experience will be favourably considered
6. Preferably with a valid food hygiene certificate
7. Must be fully vaccinated
8. Entry level applicants are welcome