Assistant Centre Manager / Centre Manager ( Enrichment Centre)

Orca Global Pte. Ltd; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

A leading company in the education sector is seeking an Operations Leader to manage day-to-day operations at learning centres. The successful candidate will lead teams, optimize performance, and ensure targets are met. Ideally, the candidate will possess relevant experience and educational qualifications in Business Administration or Marketing.

Qualifications

• Diploma and above in Business Administration or Sales and Marketing.
• 2 years of demonstrated experience in an operations role.
• Experience in B2C education, retail, or hospitality sectors preferred.

Responsibilities

• Lead centre teams on day-to-day operations of assigned learning centres.
• Ensure adherence to Standard Operations Procedures.
• Plan working shift rosters for sufficient manpower.

Skills

Leadership

Customer Service

Inventory Management

Team Collaboration

Education

Diploma in Business Administration or Sales and Marketing

Tools

Microsoft Office

ERP Software

Job description

Job Responsibilities:

• Lead centre teams on day-to-day operations of assigned learning centres.

• Lead Centre teams to adhere toStandard Operations Procedures to ensure smooth operations of business.

• Train new hires and coach direct reports.

• Plan working shift rosters for centre teams to ensure sufficient manpower to cover operating hours of the assigned learning centres.

• Lead centre teams and collaborate with customer service teams on customer service related queries and responses.

• Lead centre teams to execute enrolment strategy in according to plan. Work closely with Enrolment team on meeting enrolment targets.

• Collaborate with Teachers Team Lead in the respective cluster on teachers’ deployment and other requirements.

• Collaborate with Business Planning team on Time-table optimization.

Key performance indicators:

• Meet monthly Enrolment targets.

• Sustain student withdrawals and suspension rates below company threshold.

• Meet accounts receivables target.

• Inventory management (Teaching resources)

• Acceptable rating on Centre audit.

Experience and Qualifications:

• Diploma and above in Business Administration or Sales and Marketing.

• > 2 years demonstrated experience as in operations role.

• Preferably from B2C sectors such as Education, Retail or Hospitality sectors.

• Proficiency in Microsoft Office and knowledge of ERP software.

Working Schedule:

5 Days work week ( 3 Weekdays and 2 Weekends)

Weekday: 1pm to 9pm

Weekend: 9am to 6pm