Assistant Centre Manager

PIN CENTRE TRAINING PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A local educational center in Singapore is seeking an Assistant Centre Manager to oversee daily operations and enhance customer experience. The role includes managing student enrolment, engaging with families, and supporting the teaching staff. Ideal candidates should have experience in customer service, particularly within educational settings, and possess strong communication skills. Working hours include evenings and weekends.

Qualifications

• 1–2 years’ experience in customer service or parent-facing roles, preferably in education.
• Experience with children is highly valued.
• Strong communication skills, both verbal and written.

Responsibilities

• Serve as the first contact for parents and students.
• Oversee daily front desk and administrative tasks.
• Coordinate teacher scheduling and assist with class planning.

Skills

Customer service

Communication

Multitasking

Tools

Microsoft Office

Job description

About the Role

We are seeking a warm, organised, and customer-oriented Assistant Centre Manager to join our team at S.A.M Jurong West. This is an exciting opportunity for someone who enjoys working in a dynamic environment that supports children’s learning and development.

As the Assistant Centre Manager, you will play a key role in overseeing daily operations, ensuring service excellence, and supporting student enrolment and parent engagement. You’ll work closely with the Centre Director to ensure the centre runs smoothly and maintains a positive, professional, and welcoming atmosphere for families and staff alike.

Key Responsibilities

Customer Experience & Enrolment

• Serve as the first point of contact for parents and students, being friendly, knowledgeable, and service-oriented
• Understand parent needs and clearly explain our programme offerings and teaching methodology
• Coordinate and schedule student assessments, trial classes, and follow-ups with prospective families
Support enrolment processes and monitor outstanding payments with care and professionalism

Center Operations

• Oversee daily front desk and administrative tasks to ensure smooth centre operations
• Maintain accurate student records, including enrolments, assessments, withdrawals, and attendance
• Manage centre inventory (e.g. worksheets, stationery), petty cash, and overall upkeep
• Ensure the centre meets cleanliness, safety, and hygiene standards at all times
• Assist in teaching lessons when needed, such as covering classes or supporting student sessions
• Support student learning by following the M.O.E teaching approach and providing guidance and encouragement in class
• Coordinate teacher scheduling and assist with class arrangement and planning

Team Support and Reporting

• Work closely with the Centre Manager to compile reports on student progress and centre operations
• Provide guidance to part-time staff or junior team members where necessary
Identify and escalate any operational or customer-related issues in a timely and constructive manner

What We're Looking For

• 1–2 years’ experience in customer service or parent-facing roles, preferably in education or enrichment
• Experience in teaching or working directly with children is highly valued
• Strong communication skills, both verbal and written
• Warm, proactive, and comfortable engaging with families and students
• Basic proficiency with digital tools like Microsoft Office and student management systems
Able to multitask and stay organised in a busy centre environment

Working Hours

• Wednesday to Friday: 1.30pm – 9.30pm
• Saturday & Sunday: 9am – 6.30pm
• (Monday & Tuesday off)