Assistant Cafe Manager

The Coffee Bean & Tea Leaf (S) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading coffee and tea company is seeking passionate Café Managers to join their Brew Crew in Singapore. This role involves managing the team, enhancing customer experiences, and fostering a learning environment through their Barista Academy. Ideal candidates should have café management experience and strong communication skills.

Benefits

World Class training in Barista Academy

Competitive Salary

Performance & Attendance Bonuses

Medical benefits

Career Journey with Individual Development Plans

Qualifications

• Minimum of 3 years Café Management experience or similar.
• Strong customer service orientation required.
• Flexible to work various shifts, including weekends.

Responsibilities

• Manage, coach, and develop a team of Baristas and Assistant Managers.
• Guide customer service on coffee and tea experiences.
• Ensure café operates profitably and maintains cleanliness.

Skills

Customer Service Orientation

Coaching

Communication Skills

Tools

Microsoft Office

Job description

Our Blend

The Coffee Bean & Tea Leaf is where exploration and discovery happen every day, brought to life by a diverse team of hard-working optimists with a curiosity and passion for learning about our craft, the people we serve, and the world around us.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

We are seeking friendly, curious, and passionate Café Managers to help deliver a world-class coffee and tea experience. As a manager of our Singapore Brew Crew, you will have the opportunity to grow both personally and professionally, while growing others around you.

You will enter our famous ‘Barista Academy’ from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.

Key Responsibilities

In your role as Café Manager, you will:

● Manage, coach, and develop our amazing Brew Crew, supervising a blend of Assistant Managers and Baristas on their #PurplePathway.

● Guide our Brew Crew on providing exceptional customer service on our customer coffee, tea and food experience.

● Be a World Class Barista (& Tearista!) serving our amazing customers with the finest specialty coffee & tea.

● Manage your café (sometimes called outlet!) responsibly and profitably!

● Responsible for a full range of products from our famous beverages to delicious food and beautiful merchandise.

● Create meaningful moments - Share your knowledge, our heritage, and our sustainability practices with our Brew Crew and customers.

● Oversee all financial matters honestly, efficiently, and accurately.

● Care and manage the safety & health of our Brew Crew and customers.

● Lead and take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.

Your Ingredients

Our Brew Crew is fueled by curiosity. We embrace new ideas and experiences in the pursuit of bettering ourselves, our organization, and the customers we serve.

· A minimum of 3 years Café Management experience (or similar Food & Beverage outlet management).

· Background as a Barista is preferred, however not required, as training will be provided in our Barista Academy.

· Ability to work in a fast-paced environment while maintaining attention to detail and quality.

· Excellent coaching, communication and interpersonal skills.

· Previous Microsoft office (MS) experience preferred.

· Strong customer service orientation.

· Flexibility to work various shifts, including weekends and holidays.

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

· World Class training in our Singapore Barista Academy

· Competitive Salary

· Performance & Attendance Bonuses

· Career Journey with Individual Development Plans

· Medical benefits

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives:

· FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.

· RESPECT - We are inclusive and honour each other’s values, opinions, and diversity.

· OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.

· TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

· HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.