Assistant Boutique Manager – Nespresso Singapore

Nestlé Singapore (Pte) Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-known coffee brand is seeking an Assistant Boutique Manager in Singapore. You will oversee boutique operations, ensure excellent customer experiences, and manage team performance. Ideal candidates should have a degree in Business Management and extensive retail/customer service experience. Strong leadership and analytical skills are essential. This role requires flexibility and a dedication to service excellence.

Qualifications

• 6 years experience in customer/retail services.
• 4 years of supervisory experience as a team leader.
• Ability to monitor Key Performance Indicators (KPIs).

Responsibilities

• Ensure consistency of the Nespresso Brand and customer experience.
• Manage Boutique operations and cleanliness.
• Train and coach Boutique Coffee Specialists.

Skills

Customer service orientation

Flexibility in shift planning

Analytical skills

Attention to detail

Excellent communication

Team leadership

Education

University degree or equivalent in Business Management/ Retail/ Hospitality

Job description

A DAY IN THE LIFE AS AN ASSISTANT BOUTIQUE MANAGER (Nespresso Singapore)

You will ensure consistency of the Nespresso Brand and the holistic customer experience through

Boutique set-up and operations procedures:

• Ensure the Boutique is clean and equip (well-ordered, correct equipment, properly presented, display cubicles filled up)
• Monitor the Service Excellence and provide the right guidance and improvement advice
• Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e., Tasting area, stock control, reception, etc.)
• Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance)
• Ensure accurate reporting; and ensure IT issues are reported in due time

Customer Care:

• Welcome, advise and guide a clientele and identify their needs.
• Maintain a pro-active approach in advising prospects and Club members on Nespresso products and services.
• Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.

Cash Management:

• Implement, monitor and cross-check the application of cash collection procedures.
• Daily control of the cash tills.
• Ensure compliance to Control & Policy Documents: Boutique Deleted Order, Free Goods & Credit Note & Returns.

Inventory management:

• Manage, monitor and anticipate the stock level (machines, capsules and accessories) as well as the necessary POS material for each area of activity/campaigns.
• Monitor the optimal delivery plan (frequency / cost / product availability) and optimise the stock holding areas.

Develop People:

• Train and coach the Boutique Coffee Specialists.
• Ensure the implementation of a regular coaching programme for Boutiques, monitor results to enhance and improve the Customer Experience in Boutique.

Ensure compliance:

• Implement the application of operational procedures and follow the Quality & SHE systems, including the compliance to all Company guidelines & standards and to local regulatory requirements.
• Motivate team to help implementation of quality standards.
• Ensure safe working conditions

WHAT WILL MAKE YOU SUCCESSFUL

• University degree or equivalent in Business Management / Retail / Hospitality Experience
• 6 years in customer / retail services and 4 years of supervisory experience as a team leader
• Ability to analyze commercial data, monitor Key Performance Indicators (KPIs) and team’s performance and follow-up with action plans
• Strong service orientation
• Flexibility and willingness to work in a shift planning environment, required at opening/closing time
• Meticulous and attention to details
• Work well under pressure in a fast-paced environment
• Excellent communication and interpersonal skills