Assistant Banquet Operations Manager

Amara Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore seeks an Assistant Banquet Operations Manager to support the delivery of exceptional food and service quality during events. This role involves coordinating with various departments, ensuring adherence to standards, and leading the banquet team to enhance guest satisfaction through superior service.

Qualifications

• Maintain professionalism and ethics.
• Strong communication and interpersonal skills required.
• Good knowledge of local liquor and food service laws.

Responsibilities

• Assist the Banquet Operations Manager in high-quality service delivery.
• Communicate and delegate event responsibilities to the team.
• Monitor food and beverage quality and guest feedback.

Skills

Communication

Customer Service

Leadership

Teamwork

Education

Food Hygiene Certificate

Job description

Job Summary:

Assist the Banquet Operations Manager to ensure high quality of food and service delivered to guests at functions in accordance with the Hotel standards.

Responsibilities:

• Read log book and all BEOs at the start of work shift.

• Attend Banquet Event Order (BEO) meetings twice a week with Catering Sales to align and confirm all requirements for events.

• Communicate and delegate responsibilities to associate to follow-up on all resources and services required from other departments, such as table cloths, uniforms, technical support etc.

• Conduct and enforce all pre-event checks and control procedures.

• Inspect and ensure equipment is in working good condition and resources are sufficient. Recommend and propose purchases when required.

• Monitor the quality and quantity of all food and beverage items served. Provide feedback and correction actions to maintain consistent quality.

• Brief the Banquet team on the event programme and menu and ascertain they are familiar with it.

• Operationally in-charge of the Audio Visual (AV) team

• Distribute, collect and collate feedback from guests. Review guest feedback and overall customer satisfaction rating. Update F&B Manager on service performance and recommend actions for improvement.

• Conduct daily inspection on storage areas for cleanliness and working conditions using established checklist.

• Attend daily F&B Briefing, Operations Meeting and monthly F&B meeting.

• Perform any other duties as assigned by management.

Job Requirements

• Maintain highest standards of professionalism, ethics, grooming and attitude towards Associates, guests, suppliers and other clients.

• Strong communication, customer service and interpersonal skills.

• Good leadership skills.

• Good knowledge and enforcement of local liquor and food service laws.

• Strong team player.

• Food Hygiene certificate