Assistant Application Engineer

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in Singapore is seeking an adept technical support engineer to assist sales teams and customers. This role includes troubleshooting, testing product applications, and providing training. The ideal candidate will possess a diploma in engineering and strong problem-solving and communication skills.

Qualifications

• Minimum Diploma Holder in an engineering discipline.
• Strong problem-solving skills.
• High degree of service orientation.

Responsibilities

• Analyze and troubleshoot customer issues via phone/email and on-site.
• Conduct product application testing for sales reps and customers.
• Travel for on-site support including setup and training.

Skills

Problem-solving

Organizational skills

Active listening

Analytical skills

Interpersonal skills

Communication

Service orientation

Education

Diploma in Engineering (Computer/Electrical)

Tools

Logic control

Microsoft Excel

HMI programming

Job description

Responsibilities:

• Receive phone calls or emails from sales reps and customers and answer inquiries concerning product capabilities, specifications, and applications
• Analyze and troubleshoot customer issues via phone/email as well as on-site.
• Conduct product application testing for sales reps and customers.
• Travel to customer’s site for on-site support including setup, adjustment/fine-tuning the system.
• Conduct post sales application training to customers.
• Create and update manuals for post sales application training for customers.
• May assist sales reps with on-site presentations to customers, as needed
• Proactively identify areas to improve department operation efficiency and initiate projects to achieve such improvements
• Understand and observe company / department policies and procedures
• Other duties or projects, as assigned

Requirements:

• Minimum Diploma Holder in an engineering discipline (i.e Computer/Electrical Engineer) who demonstrates strong problem skills - identify complex problems and review related information to develop and evaluate options and implement solutions
• Ability to organize and prioritize tasks, activities, and projects for timely completion
• Active listening skill
• Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts
• Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails
• Ability to communicate complex ideas in a simplified fashion
• High degree of service orientation to actively look for ways to help people
• Familiar with Logic control, Microsoft Excel skills.
• Familiar with communication protocol (i.e Serial, Modbus TCP, Ethernet, EIP etc.)
• Familiar with HMI programming

Time: Mon-Fri (8.15 to 530pm)

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We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd |EA License No.:12C6253

Han Tze Jian |EA PersonnelNo.:R1658384