Assist Mgr/Snr Exec, Subsidies Schemes and Sector Grants IT Systems

Agency for Integrated Care; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

A leading organization focused on supporting the aging population seeks a candidate for a 3-year contract role in their implementation team for the new Converged Grants System. The position involves redesigning processes, project management, and using data analytics to improve service delivery for seniors and caregivers. Ideal candidates will possess a relevant STEM degree, project experience, and skills in systems thinking and change management.

Qualifications

• At least 3 years of relevant experience in systems thinking and design.
• Experience with Agile, Six Sigma, or Lean methodologies is an advantage.
• Ability to manage ambiguity in a dynamic work environment.

Responsibilities

• Redesign operational processes to enhance access to schemes and grants.
• Support project management and mitigate implementation issues.
• Use data analytical tools for insights on operational efficiency.

Skills

Data analysis

Systems thinking

Change management

Agile methodology

Process improvement

Education

Degree in Science, Technology, Engineering or Mathematics

Business-related discipline

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

This role will be part of the implementation team for the new Converged Grants System (COGS) to support the HSG Annual Service Fee (ASF).

• Redesign operational processes, draw insights from data, understand and gather feedback to enable formulation and implementation of technology-enabled initiatives to:

  • Enhance seniors', caregivers' and patients' journey to access schemes and grants as well as care providers' schemes and grants administration in the community, for example, simplify seniors' use of subsidies digitally

  • Better operational processes, governance and administration of schemes and grants, for instance, streamline and automate processes using technology to improve efficiency

• Translate redesigned processes, insights and feedback into implementable initiatives and work with technology vendors and/or teams to actualise initiatives on IT systems as enabler

• Identify and implement relevant change management-related activities for different stakeholder groups, for example, involve end-users to formulate user stories as IT requirements and design of IT system user interface

• Support team lead to project manage initiatives, such as devise implementation timeline and mitigate issues encountered to minimise disruptions to implementation plans

• Conduct functional testing or sprint reviews with technology vendors and/or teams to facilitate the implementation of new IT systems or enhancements

• Use data analytical tools to identify, analyse and interpret patterns and trends for insights

Please note that this role is on 3 years contract based on project timeline.

Job Requirement

• Degree in any Science, Technology, Engineering, and Mathematics (STEM) subject or business-related discipline with at least 3 years of relevant experiences in systems thinking and design and change management

• Candidates with experiences involving use of Agile methodology, or process improvement approaches such as Six Sigma and Lean would have added advantage

• Demonstrate ability to ideate on impactful initiatives, meet deliverables within timeline and manage ambiguity in a fast-paced and dynamic work environment

• Able to articulate viewpoints, both written and verbal, in a clear and concise manner