Asia Pacific - Regional Business Solutions Expert, SCM

SHISEIDO; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the beauty industry is looking for an SAP Support Specialist to manage and resolve SAP system issues within its Regional Office. You will play a vital role in ensuring reliable SAP services, supporting supply chain and logistics operations, and collaborating with cross-functional teams to deliver effective solutions. Candidates should have a Bachelor's degree in IT or related fields and experience with SAP technologies.

Benefits

Great Place to Work Certification

Qualifications

• Experience with SAP ECC 6.0/S4 HANA is crucial.
• Knowledge in Supply Chain, Planning, and Logistics is required.
• Proficient in communicating technical concepts effectively.

Responsibilities

• Analyze and resolve application and system issues in the PTP/ITD area.
• Support closing activities and manage SCM incidents and change requests.
• Act as a liaison for troubleshooting and implement solutions.

Skills

Analytical skills

Problem-solving skills

Communication

Attention to detail

Education

Bachelor's Degree in IT, Computers, or related field

Tools

SAP ECC 6.0/S4 HANA

ITIL

ITSM

Job description

MAIN PURPOSE

Support the Regional Office as the SAP Maintenance and Support Center.

Provide Application Managed Service (AMS) in the APAC region for various enterprise applications, troubleshooting and resolving issues & requests within targeted SLA.

This role utilizes consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment to achieve desired business results.

KEY RESPONSIBILITIES

• Act as the point of contact to analyze and resolve application and system issues in the PTP/ITD area, ensuring SAP services are available and reliable. SAP Modules: MM, IBP, and SD.
• Support month-end or year-end closing activities; proactively monitor and prevent erroneous postings where applicable.
• Be responsible for Supply Chain, Planning, and Logistics, providing system domain knowledge.
• Handle SCM Incidents, Problems, and Change Requests; provide guidance and proactive solutions when needed.
• Assist users with requirements gathering, preparation, and follow-up of Change Requests.
• Support CR release and implementations/roll-outs by preparing test scripts/scenarios or supporting users in User Acceptance/Regression Testing.
• Manage incidents reported by users, follow up promptly with RCA and CAPA approaches, following industry best practices.
• Act as a liaison for troubleshooting and support: investigate, analyze, and resolve software problems; map business requirements, processes, and objectives; develop necessary modifications.
• Maintain thorough knowledge of the organization and adhere to all organizational standards.
• Provide support outside regular office hours.
• Perform any other ad-hoc duties as assigned.

REQUIREMENTS

• Bachelor's Degree in IT, Computers, or a related field.
• Experience with SAP ECC 6.0/S4 HANA.
• Knowledge of key integration points between SAP modules.
• Business knowledge and process design skills in Supply Chain, Planning, and Logistics.
• Experience in system integrations between SAP and third-party systems.
• Basic knowledge of SAP authorization troubleshooting.
• Self-motivated and detail-oriented.
• Experience with project management, ITIL, and/or ITSM.
• Ability to communicate technical concepts effectively to users and business concepts to technical teams.
• Ability to multitask, work independently and as part of a team, and manage workload under tight deadlines with minimal supervision.
• Strong analytical and problem-solving skills.
• Ability to work well on cross-functional project teams and foster team commitment.
• Ability to develop relationships with internal and external stakeholders.
• Excellent analytical and interpersonal skills; proficiency in English.
• This position could be based in Singapore or Vietnam.

Note: Shiseido Asia Pacific, Shiseido Singapore, and Shiseido Cosmetics Vietnam have been awarded the Great Place to Work Certification by Great Place to Work, the global authority on workplace culture and employee experience.