Asia Customer Success Manager - Revenue Growth & Onboarding

SpaceX_Global; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

SpaceX, based in Asia, seeks a Starlink Customer Success Manager for Asia in Singapore to own a regional reseller book, drive revenue growth, and ensure onboarding and ongoing activation of Starlink hardware and services.

You will collaborate with engineering, finance, and operations to remove barriers, manage contracts, track performance, and run quarterly business reviews with reseller leadership across Asia.

Qualifications

• Bachelor’s degree or 6+ years in account management or customer success.
• 5+ years owning a defined book of business.
• 5+ years supporting customers on a technical product or service.
• Fluent in English (written and spoken).

Responsibilities

• Serve as the primary contact for Asia reseller accounts across multiple countries.
• Manage contracts from signature through onboarding, orders, shipment, activation, and ongoing management.
• Grow revenue by adding hardware, service, data, and products in new sites and use cases.
• Track shipments, activations, and payments; escalate risks early.
• Coordinate with engineering, support, finance, and operations to remove barriers.
• Maintain current records for status, risk, and opportunity visibility.
• Set clear scope, timing, and delivery expectations with SpaceX commitments.
• Monitor contract compliance and account health to avoid churn.
• Conduct business reviews with reseller leadership; plan forward revenue.
• Apply market insights to improve onboarding and country priorities.

Skills

Account management

Customer success

Business development

Operations

Technical support

English fluency

Education

Bachelor’s degree or equivalent

Job description

SpaceX, based in Asia, seeks a Starlink Customer Success Manager for Asia in Singapore to own a regional reseller book, drive revenue growth, and ensure onboarding and ongoing activation of Starlink hardware and services.

You will collaborate with engineering, finance, and operations to remove barriers, manage contracts, track performance, and run quarterly business reviews with reseller leadership across Asia.