Area Manager, Retail

RI LUXURY PTE. LTD.; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a dynamic Area Manager to drive business growth and operational excellence across multiple retail locations. This pivotal role involves analyzing market trends, enhancing customer satisfaction, and leading teams to embrace innovation and productivity. The ideal candidate will have a strong background in retail management, exceptional leadership skills, and a customer-centric approach. Join a forward-thinking company that values operational excellence and service innovation, and make a significant impact in shaping the future of retail in Singapore.

Qualifications

• 5-7 years in retail management with multi-unit experience preferred.
• Bachelor's degree in Business or related field preferred.

Responsibilities

• Drive business growth and operational excellence in retail.
• Manage teams and enhance customer satisfaction through service excellence.
• Implement strategies for innovation and productivity improvements.

Skills

Leadership

Analytical skills

Strategic Planning

Customer Focus

Organisational skills

Adaptability

Technical Proficiency

Education

Bachelor's degree in Business

Tools

Retail software

Microsoft Office

Job description

Job Description:

The Area Manager/District Retail Manager serves as a linchpin in driving business growth, operational excellence, and service innovation within their designated area/district. Through strategic leadership, operational acumen, and a relentless focus on customer satisfaction and sales performance, they play a pivotal role in shaping the success and sustainability of the retail enterprise.

Develop Business Opportunities:

• Analyse new market trends, consumer behaviours, and emerging business opportunities.

• Collaborate with management to implement organization strategies aligned with business objectives.

• Operationalise and manage governance, risk, and compliance frameworks.

• Drive sales performance through strategic initiatives and marketing campaigns.
  

Drive Service Excellence:

• Develop service operations strategies to enhance customer satisfaction and loyalty.

• Optimise the workforce for service excellence through training programs.

• Develop a service recovery framework to address customer complaints effectively.

• Manage the service brand image and lead with a service vision.
  

Deliver Operations Excellence:

• Manage and review store operations and processes.

• Collaborate with Facilities Management Team to maintain store facilities.

• Integrate business continuity management practices into retail operations.

• Manage crisis situations effectively and ensure compliance with regulatory requirements.
  

Drive Innovation and Productivity Aspirations:

• Lead teams to embrace a culture of innovation and continuous improvement.

• Conduct productivity diagnoses and develop action plans to implement productivity initiatives.

• Facilitate the implementation of productivity and innovation initiatives.

• Evaluate potential ideas and innovations and collaborate with cross-functional teams.
  

Manage Teams:

• Provide direction and guidance to Supervisors, fostering a culture of accountability and collaboration.

• Develop Supervisors’ capabilities through coaching, mentoring, and training initiatives.

• Promote workforce diversity and inclusion and influence team decision-making processes.

Manage Customer Order Fulfilment:

• Define and enhance order fulfilment policies and procedures.

• Review customer satisfaction metrics and feedback to identify areas for improvement.

• Manage order processing, fulfilment, and returns of customer orders.

Job Specifications:

• Education: Bachelor’s degree in Business or related field preferred.

• Experience: 5-7 years in retail management, with multi-unit experience preferred.

Skills:

• Leadership: Ability to motivate teams and drive performance.

• Analytical: Strong problem-solving and data analysis skills.

• Strategic Planning: Develop and execute business plans.

• Customer Focus: Prioritize exceptional service and customer satisfaction.

• Organisational: Manage tasks efficiently and meet deadlines.

• Adaptability: Flexibility to navigate industry changes and challenges.

• Technical Proficiency: Familiarity with retail software and Microsoft Office

• Willingness to travel within Singapore across boutiques on a regular basis.