Area Manager, Retail

Job Description:

The Area Manager/District Retail Manager serves as a linchpin in driving business growth, operational excellence, and service innovation within their designated area/district. Through strategic leadership, operational acumen, and a relentless focus on customer satisfaction and sales performance, they play a pivotal role in shaping the success and sustainability of the retail enterprise.

Develop Business Opportunities:

• Analyse new market trends, consumer behaviours, and emerging business opportunities.

• Collaborate with management to implement organization strategies aligned with business objectives.

• Operationalise and manage governance, risk, and compliance frameworks.

• Drive sales performance through strategic initiatives and marketing campaigns.
  

Drive Service Excellence:

• Develop service operations strategies to enhance customer satisfaction and loyalty.

• Optimise the workforce for service excellence through training programs.

• Develop a service recovery framework to address customer complaints effectively.

• Manage the service brand image and lead with a service vision.
  

Deliver Operations Excellence:

• Manage and review store operations and processes.

• Collaborate with Facilities Management Team to maintain store facilities.

• Integrate business continuity management practices into retail operations.

• Manage crisis situations effectively and ensure compliance with regulatory requirements.
  

Drive Innovation and Productivity Aspirations:

• Lead teams to embrace a culture of innovation and continuous improvement.

• Conduct productivity diagnoses and develop action plans to implement productivity initiatives.

• Facilitate the implementation of productivity and innovation initiatives.

• Evaluate potential ideas and innovations and collaborate with cross-functional teams.
  

Manage Teams:

• Provide direction and guidance to Supervisors, fostering a culture of accountability and collaboration.

• Develop Supervisors’ capabilities through coaching, mentoring, and training initiatives.

• Promote workforce diversity and inclusion and influence team decision-making processes.

Manage Customer Order Fulfilment:

• Define and enhance order fulfilment policies and procedures.

• Review customer satisfaction metrics and feedback to identify areas for improvement.

• Manage order processing, fulfilment, and returns of customer orders.

Job Specifications:

• Education: Bachelor’s degree in Business or related field preferred.

• Experience: 5-7 years in retail management, with multi-unit experience preferred.

Skills:

• Leadership: Ability to motivate teams and drive performance.

• Analytical: Strong problem-solving and data analysis skills.

• Strategic Planning: Develop and execute business plans.

• Customer Focus: Prioritize exceptional service and customer satisfaction.

• Organisational: Manage tasks efficiently and meet deadlines.

• Adaptability: Flexibility to navigate industry changes and challenges.

• Technical Proficiency: Familiarity with retail software and Microsoft Office

• Willingness to travel within Singapore across boutiques on a regular basis.