Area Manager – F&B Kiosks

CRAVE FOODS PTE. LTD.; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

An innovative company is looking for a dynamic Area Manager to lead a cluster of high-performance F&B kiosks. This role focuses on operational excellence, team leadership, and financial performance, ensuring customer satisfaction across multiple locations. The ideal candidate will have a strong background in the food service industry, with a passion for developing teams and driving business growth. Join a forward-thinking organization that values leadership and operational excellence, and make a significant impact in a fast-paced environment.

Qualifications

• 3-5 years of experience in multi-unit food & beverage management.
• Hands-on experience with POS systems and performance dashboards.

Responsibilities

• Oversee operations across multiple F&B kiosks to ensure efficiency.
• Drive revenue targets and analyze sales reports for improvement.

Skills

Leadership Skills

Operational Management

Financial Analysis

Customer Service

Inventory Management

Tools

POS Systems

Scheduling Tools

Performance Dashboards

Job description

We are seeking a dynamic and results-driven Area Manager to oversee a cluster of high-performance F&B kiosks. This role is responsible for ensuring consistent operational excellence, team leadership, financial performance, and customer satisfaction across multiple locations. The ideal candidate has strong leadership skills, deep operational know-how in the food service industry, and a passion for growing people and business.

Key Responsibilities:

1. Operations Management

• Oversee day-to-day operations across assigned kiosks to ensure efficiency and compliance with brand standards.
• Conduct regular site visits and audits to monitor quality, hygiene, safety, and service standards.
• Review and monitor SOPs, food safety guidelines, and local regulations.

2. Team Leadership & Staffing

• Recruit, train, and manage kiosk managers and front-line staff.
• Conduct evaluations
• Foster a culture of accountability, teamwork, and customer-centric service.

3. Sales & Financial Performance

• Drive revenue targets, cost control, and profitability at each store
• Analyze sales reports and KPIs to identify trends, opportunities, and challenges.

4. Customer Experience

• Ensure exceptional customer service is delivered consistently.
• Handle escalated customer issues and feedback professionally and promptly.
• Monitor customer satisfaction metrics and initiate service improvement plans.

5. Inventory & Supply Chain

• Monitor inventory levels, wastage, and stock ordering accuracy.
• Coordinate with procurement/logistics to ensure timely and cost-effective supply.

6. Reporting & Administration

• Submit timely reports on operations, sales performance, staffing, and incidents.
• Maintain accurate records related to staffing, payroll, compliance, and audits.

Requirements:

• Minimum 3–5 years of experience in multi-unit food & beverage or QSR management.
• Hands-on experience with POS systems, scheduling tools, and performance dashboards.
• Ability to work under pressure, travel frequently, and work flexible hours.

Preferred Qualities:

• Experience in kiosk or small-format F&B operations.
• Knowledge of local food safety regulations and labor laws.