Applications Support Engineer, Video Intelligence

Singtel Group; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Applications Support Engineer specializing in Video Intelligence. This role involves providing essential L1/L2 support, troubleshooting system issues, and ensuring optimal application performance. The ideal candidate will have a strong background in application support, cloud orchestration, and networking, along with hands-on experience in scripting and automation tools. Join a forward-thinking company that values adventure, excellence, and integrity, and be part of a team that makes extraordinary things happen every day.

Qualifications

• 2+ years in application support or server infrastructure setup.
• Experience with cloud orchestration and configuration management.
• Knowledge of networking and IT security standards.

Responsibilities

• Provide L1/L2 application support and troubleshoot issues.
• Monitor application health and log incidents in the system.
• Perform routine maintenance tasks like updates and backups.

Skills

Application Support

Troubleshooting

Cloud Orchestration

Networking

Scripting (Bash, Python)

IT Security Standards

Education

Diploma/Degree in Electrical Engineering

Diploma/Degree in Computer Science

Diploma/Degree in Communications Engineering

Tools

VMware

Azure Stack

Ansible

Ceph

Job description

Select how often (in days) to receive an alert:

Applications Support Engineer, Video Intelligence

NCS is a leading technology services firm operating across the Asia Pacific region in over 20 cities. We provide consulting, digital services, technology solutions, and more. We harness the power of technology to create lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Key Responsibilities:

• Provide application L1/L2 support and system checks (CPU, disk usage, logs, services)
• Troubleshoot and resolve system and application issues
• Monitor application health and system alerts, escalating issues as needed
• Log incidents and service requests in the ticketing system, ensuring timely resolution
• Coordinate with L3 teams and vendors for issue escalation and follow-up
• Perform routine maintenance tasks, such as application updates, patching, and backups
• Maintain clear documentation of issues, fixes, and procedures
• Participate in system testing, deployment, and post-deployment support activities
• Assist in user access management and configuration tasks

Ideal candidate should have/possess:

• Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering, or equivalent
• Minimum 2 years in application support or server infrastructure setup
• Experience with at least two of the following Virtualisation Technologies/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack
• Experience with cloud orchestration, configuration management, and auto-scaling techniques
• Thorough knowledge of networking, routers, switches, and WiFi setup
• Hands-on experience deploying Ceph using different file systems such as object storage, RBD, CephFS storage
• Good knowledge of storage technologies, such as NAS, SAN, SDS
• Experience with automation tools such as Salt, Chef, Puppet, Ansible
• Experience with load balancing setup for TCP/IP, HTTP, DNS, routing
• Experience in using software version control
• Knowledge of IT security standards, e.g., CIS or IM8
• Experience in IT security policy management and enforcement
• Knowledge of computer hardware components and ability to restore faulty servers
• Experience in coding or scripting languages such as Bash, Windows Batch, PowerShell, Perl, Python, etc.
• Ability to install, use, and configure various Linux Operating Systems, such as Red Hat, Ubuntu, CentOS
• Experience in system installation planning, execution, and routine maintenance

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and seek individuals embodying these values. We are committed to our Impact: Valuing clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.