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A leading company in the Capital Market Department is seeking an Application Support specialist with programming expertise to enhance operational efficiency. The role involves providing technical support, developing custom solutions, and managing incidents while ensuring task automation and quality service. If you have strong analytical skills and a passion for capital markets, this opportunity is for you.
We are seeking a talented Application Support specialist with a strong aptitude for programming to join our dynamic Capital Market Department!
In this role, you will not only provide exceptional technical support but also actively contribute to improving the efficiency and effectiveness of our support processes. Your programming expertise will allow you to be instrumental in developing custom solutions into automating tasks, streamlining workflows, and enhancing overall operational efficiency.
Responsibilities:
Application monitoring responsibilities:
Define and implement in coordination with the build team the needed application monitoring.
Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
Incidents and Requests management (business users and others IT teams:
Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,...)
Analyze and manage incidents/problems/requests.
Problem management and continuous improvement:
Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
Provide non-functional requirement to the build team to implement monitoring as code whenever available.
Automated solution programming:
Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.
The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business
Mandatory Skills Description:
1-4+ years of experience in application support activities
Proficiency in unix/linux, PowerShell scripting
Strong analytical and troubleshooting skills
Good understanding of Capital Markets Domain and market activities
Good understanding of ITIL Concepts
Proven experience in technical proficiency with strong skills in SQL
Basic Understanding of kubernetes and docker and any cloud platform
Basic Understanding on NO-SQL DB
SLA & KPI management, client communication & interaction
Predictive analysis, consulting, escalation management
Risk analysis and project execution
Appetite for continuous improvement and automation
Excellent communication and interpersonal skills
Ability to work well under pressure
Autonomous, self motivated and excellent team player
Strong perseverance and diligence towards attaining goals and effective time management
The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure.
Excellent written and verbal communication skills.
Nice-to-Have Skills Description:
Python
ITIL certification
Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and market data.
Relevant experience with working with external source like Bloomberg, Reuters.
Knowledge on Regulatory Reporting (MAS, HKMA, EMIR, JFSA, CFTC, MIFID)
Knowledge in XML, PL/SQL, MQ, CFT and Control-M , Kafka .
Knowledge of monitoring and Observality solutions (E.g ITRS Geneos, Elastic Search, Grafana)