Application Support Specialist (no night shift)

LUXOFT INFORMATION TECHNOLOGY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

A leading company in the Capital Market Department is seeking an Application Support specialist with programming expertise to enhance operational efficiency. The role involves providing technical support, developing custom solutions, and managing incidents while ensuring task automation and quality service. If you have strong analytical skills and a passion for capital markets, this opportunity is for you.

Qualifications

• 1-4+ years of experience in application support activities.
• Proficiency in unix/linux and PowerShell scripting.
• Basic understanding of cloud platforms.

Responsibilities

• Provide level 1 and 2 application support to business users.
• Define and implement application monitoring.
• Collaborate with teams for problem resolution.

Skills

Strong analytical and troubleshooting skills

Excellent communication and interpersonal skills

SLA & KPI management

Predictive analysis

Appetite for continuous improvement and automation

Tools

SQL

PowerShell

Kubernetes

Docker

NO-SQL DB

Job description

• We are seeking a talented Application Support specialist with a strong aptitude for programming to join our dynamic Capital Market Department!

• In this role, you will not only provide exceptional technical support but also actively contribute to improving the efficiency and effectiveness of our support processes. Your programming expertise will allow you to be instrumental in developing custom solutions into automating tasks, streamlining workflows, and enhancing overall operational efficiency.

Responsibilities:

• Application monitoring responsibilities:

• Define and implement in coordination with the build team the needed application monitoring.

• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.

• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

• Incidents and Requests management (business users and others IT teams:

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,...)

• Analyze and manage incidents/problems/requests.

• Problem management and continuous improvement:

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.

• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.

• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

• Automated solution programming:

• Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.

• The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business

Mandatory Skills Description:

• 1-4+ years of experience in application support activities

• Proficiency in unix/linux, PowerShell scripting

• Strong analytical and troubleshooting skills

• Good understanding of Capital Markets Domain and market activities

• Good understanding of ITIL Concepts

• Proven experience in technical proficiency with strong skills in SQL

• Basic Understanding of kubernetes and docker and any cloud platform

• Basic Understanding on NO-SQL DB

• SLA & KPI management, client communication & interaction

• Predictive analysis, consulting, escalation management

• Risk analysis and project execution

• Appetite for continuous improvement and automation

• Excellent communication and interpersonal skills

• Ability to work well under pressure

• Autonomous, self motivated and excellent team player

• Strong perseverance and diligence towards attaining goals and effective time management

• The candidate should have analytical and problem solving skills, a pro-active mind-set in security, proven ability to work individually under pressure.

• Excellent written and verbal communication skills.

Nice-to-Have Skills Description:

• Python

• ITIL certification

• Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and market data.

• Relevant experience with working with external source like Bloomberg, Reuters.

• Knowledge on Regulatory Reporting (MAS, HKMA, EMIR, JFSA, CFTC, MIFID)

• Knowledge in XML, PL/SQL, MQ, CFT and Control-M , Kafka .

• Knowledge of monitoring and Observality solutions (E.g ITRS Geneos, Elastic Search, Grafana)