Application Support Specialist

STARVISION INFORMATION TECHNOLOGY PTE LTD; Singapore, Serangoon Garden Circus; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading software company in Singapore is seeking motivated individuals for a role in pre-sales and technical support. The successful candidates will provide essential support for product implementation and customer training, contributing to a dynamic digital landscape. Ideal candidates should have a diploma in IT and strong analytical skills while being able to work independently.

Qualifications

• Diploma, Higher NITEC, or equivalent in relevant fields.
• Strong analytical and problem-solving skills.
• Ability to work independently with minimum supervision.

Responsibilities

• Provide technical support and training on application systems.
• Assist in project management and software application maintenance.
• Report and monitor performance progress with management.

Skills

Analytical skills

Problem solving skills

Communication skills

Education

Diploma in Finance, Information Technology, or Computer Studies

Tools

MS .Net

SQL

Job description

StarVision is a home grown multi-national software Company with an established track record with MNCs as well as government agencies. We provide opportunities to aspiring individuals to explore and deploy his/her great ideas to an exciting and dynamic end user environment.

We are looking for individuals with strong entrepreneurial flair to join our collaborative team in exploring the new challenging environment in our digital landscape.

At Starvision, we focus on mainstream mobile e-business solutions based on forefront technologies, workflow engine and web-based applications for the various industries. Competent, committed and innovative professionals with excellent drive and communication skills are welcome to be part of our team to grow together with us.

Job Description:

• Provide Pre-Sales and After Sales Supports on the Products developed by the Company
• Provide Good Support and Training to Customers on the usage of Application Systems developed and Implemented by the Company
• Provide Support and act as an Associate Consultant for the Implementation of Application Software System to new Customers.
• Provide 1st line technical support, diagnosis of the problem reported by customer and fix issues if possible. Otherwise file Problem issues ticket with detailed descriptions for bugs fixing by developer.
• Support team members in the continuous effort to enhance and upgrade existing Applications to support changes in the business environment
• Assist in project management, product development, implementation, testing, support and maintenance of software applications
• Meet performance (SMART) goals and objectives set by upper management
• Report on the progress of goals and objectives
• Monitor performance progress with management

Qualifications & Experience:

• Diploma,Higher NITEC or equivalent in Finance, Information technology, Computer Studies
• Ability to respond rapidly and professionally to problems originating from customers
• Possess strong analytical and problem solving skills with excellent communication skills
• Ability to work independently with minimum supervision
• Knowledge in Financial Accounting, MS .net or SQL environment an added advantage