Application Support Specialist

Swiss Aviation Software AG; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A leading aviation software firm is seeking a motivated customer support professional to join their team in Singapore. You will provide technical support for the AMOS online support tool, assist customers with inquiries, and ensure effective solutions. Ideal candidates will have excellent communication skills, AMOS knowledge, and experience in the aviation industry. This role offers a hybrid work model and various professional development opportunities.

Benefits

Flight and travel discount

Good professional and personal development opportunities

Appealing pension fund scheme

Qualifications

• Ability to work under pressure and independently.
• Experience in customer support and troubleshooting.

Responsibilities

• Provide first-level/second-level support to customers.
• Communicate with customers via email or phone.
• Interact with departments to resolve customer issues.
• Select and explain solutions to customers.
• Ensure follow-up on cases.

Skills

Team player

Flexible and proactive

Excellent communication skills

Expert troubleshooter

Knowledge about aviation industry

AMOS knowledge

Fluency in English

Job description

Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technical asset operation. As the developer of the world's leading software AMOS, Swiss-AS manages successfully maintenance, engineering and logistics requirements of modern airlines. To strengthen our position at the forefront of this global market, we are looking for dedicated employees who would like to work in a fascinating international environment with more than 200 customers worldwide.

Overview

Tasks

• Offering first-level/second-level support to our customers
• Answering cases submitted to Swiss-AS via the AMOS online support tool
• Communicating with customers directly via e-mail or phone
• Interacting with other departments to resolve and clarify the customer case and determine the cause of the problem
• Selecting and explaining the best solution to solve the case
• Ensure follow-up on customer cases

Skills

• Be a team player, flexible, proactive, and able to work under pressure
• You are a highly motivated individual capable of working independently and taking ownership of tasks
• You have excellent communication skills and can interact with people from various technical backgrounds and cultures
• You are an expert troubleshooter with the ability to diagnose and resolve issues effectively
• Knowledge about the aviation industry and processes in aircraft maintenance
• AMOS knowledge
• Fluency in written and spoken English

Desirable

• Work experience as an AMOS Administrator is an advantage
• Experience with the AMOS Financial Management module or a strong background in financial processes is an advantage
• SQL knowledge is an advantage

What we offer

• Working in an open and cooperative environment with a motivated and friendly team
• Hybrid work model
• Flight and travel discount
• Excellent working conditions in pleasant surroundings
• Good professional and personal development opportunities
• Highly appealing pension fund scheme/retirement savings plan
• An international work environment with people from around the globe

Workplace & Culture

This is the environment where your meaningful work impacts our customers, our communities and everyone who experiences AMOS. You develop technical skills, increase your knowledge about aviation and new technologies, meet different cultures, and always be yourself. Your work significantly impacts people\'s lives, technically and as human beings, and contributes to the formation of our future. In addition, you can be part of a fantastic multicultural and international team with a family spirit. We love to travel, laugh, work, be creative, play sports, and, last but not least, do our best work together.