Applications Support Senior Analyst

Citi; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Citi is seeking a senior App Support Analyst to improve processes, tools and workflows in the function. The role involves hands-on troubleshooting of moderately complex issues with meaningful business impact, coaching teammates, and influencing decisions through expert advice.

You will monitor systems, troubleshoot incidents, and collaborate across traders, operations and technology to deliver reliable support during APAC windows. Strong communication and problem-solving are essential.

Qualifications

• Hands-on front-office application support with incident resolution ownership.
• Experience with monitoring, incident management and shift-based operations.
• Knowledge of financial products and markets is preferred.

Responsibilities

• Monitor systems, batches and interfaces; troubleshoot and resolve incidents.
• Coordinate fixes, root cause analysis and stakeholder communications.
• Drive permanent fixes, SLA improvements and runbook updates.
• Work with traders, operations, middle office, developers and business teams.

Skills

Front-office support

SQL

Solaris/Linux

Windows

Cloud

DevOps tooling

Monitoring tools

Python/Shell scripting

Analytical thinking

Communication

Financial products knowledge

5-8 years experience in application X

Education

Bachelor’s degree or equivalent

Tools

Oracle SQL

Solaris/Linux

Geneos/ITRS/Splunk

ServiceNow

Job description

The App support Sr Analyst is a senior role, hands-on specialist who uses deep domain knowledge to improve processes, tools and workflows within the function. They analyze moderately complex, variable issues with meaningful business impact, weigh options and drive practical solutions. Strong communication, diplomacy, and informal leadership are expected, including coaching or training others, and influence decisions through expert advise that affects team performance and outcomes.

Core Responsibilities

• Monitor systems, batches and interfaces; quickly troubleshoot and resolve incidents to keep trading operations running.
• Coordination fixes, root-case analysis and stakeholder communications; handover cleanly across shifts or teams.
• Drive permanent fixes, SLA improvements, and resource optimizations, maintain and update runbook and docs.
• Use monitoring, ticketing and collaboration tools, support automation, Incident /change management.
• Work closely with traders, operation, middle office , developers ,business team and downstream partners.
• Shift coverage: Team works in 09 hour shifts between 07:00 - 19:00 SGT to cover critical APAC windows.

Core Skills

• Hands on front-office application support; proven troubleshooting ,incident resolution and shift based operational ownership.
• Comfortable with Oracle SQL and /or Solaris/Linux; able to navigate systems, build adhoc queries and perform basic admin tasks
• Working knowledge of windows, networks, ,Exposure to cloud ,devops tooling , real time monitoring (Geneos/ITRS /Splunk or similar ) or incident/problem management tools(ServiceNow or similar)
• Python /shell scripting or similar scripting for automation or support tasks
• Strong analytical ,organizational and detail orientation; able to plan workload, document clearly and model to use spreadsheets
• Positive attitude, keen to learn, effective under stress and tight timelines; clear verbal and written communication across tech, operations and business partners
• Prior or strong interest in financial products, markets and related workflows
• 5-8 years’ experience preferred in application support role

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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