Application Support (Python, Shell Script, Power Shell)

ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading IT and Engineering solutions provider in Singapore is seeking an Application Support professional. The role involves resolving incidents impacting users, proactive communication, and effective coordination during significant incidents. Candidates must have 1-3 years of relevant experience and possess knowledge in SQL and UNIX platforms, alongside scripting languages like Python and Shell script. This position provides a dynamic environment with collaborative responsibilities.

Qualifications

• 1-3 years’ experience in relevant activities.
• Possess ITIL knowledge.
• Proficient in scripting languages.

Responsibilities

• Resolve incidents impacting users swiftly and efficiently.
• Drive sustainable solutions to prevent recurring issues.
• Coordinate with stakeholders during significant incidents.

Skills

SQL

UNIX platform

Python

Shell script

PowerShell

DevOps tools

Docker

Kubernetes

Cloud platforms

GitLab

Ansible

Jenkins

Elastic Search

Grafana

Prometheus

Kibana

Control-M

KAFKA

Confluence

Jira

MQ Series

Job description

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for Application Support which would be based in Singapore

Responsibilities and requirements:

· Resolve incidents impacting users swiftly and efficiently

· Thorough investigation and communication throughout the incident lifecycle

· Proactive identification of workarounds

· Effective coordination of stakeholders during significant incidents

· Clear and timely communication to users, senior management, and other IT stakeholders

· Handle user requests promptly and effectively

· Prioritizing requests based on urgency and impact

· Escalating requests when necessary while remaining the primary point of contact for the user

· Drive sustainable solutions to prevent recurring issues

· Identifying root causes of incidents and defining remediation actions

· Proposing solutions such as feature development, automation, or online help updates for recurring requests

· Serve as the primary communication channel between IT and stakeholders

· Collaboration with other support engineers, users, and other stakeholders

· Potential involvement in complementary tasks such as testing or business analysis

· Follow Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement

· Candidates should have 1-3 years’ experience in relevant activities, and possess ITIL knowledge

Skills

· Good knowledge in SQL, UNIX platform

· Experience in scripting languages such as Python, Shell script and PowerShell

· Knowledge of DevOps tools & technologies like GitLab, Ansible, Jenkins, Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, and MQ Series

· Experience with Docker/Kubernetes

· Knowledge of Cloud platforms and services