Application Support Manager (Retail POS)

Borr Drilling; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company specializing in retail applications is seeking a Retail Applications (POS) Manager. This role involves supporting the POS system across stores, managing vendors, and ensuring system stability. The ideal candidate will possess extensive experience in IT support and a strong background in retail environments.

Qualifications

• Minimum 5 years experience in retail IT support and vendor management.
• Strong working knowledge of POS application platforms.
• Experience in regional retail environments.

Responsibilities

• Oversee daily support and stability of the POS system.
• Manage AMS vendors and ensure service levels.
• Coordinate testing and deployment with minimal disruption.

Skills

Vendor Management

Problem Solving

Application Support

IT Support

Education

Degree in Information Technology

Degree in Computer Science

Tools

POS Applications

Job description

Our client is seeking a Retail Applications (POS) Manager to lead the support and service management of retail point-of-sale (POS) applications.

The role focuses on managing AMS vendors, ensuring smooth retail operations across store systems, and acting as the primary liaison between business users, IT teams, and external support partners.

Responsibilities

• Application Support & Operations
• Oversee the daily support, stability, and availability of the POS system across all stores and regions
• Manage AMS vendors or external support providers , ensuring service levels and response times are met
• Monitor incidents, troubleshoot recurring problems, and lead root cause analysis for system outages
• Review and prioritize change requests, enhancements, and bug fixes with business and AMS teams
• Coordinate testing, deployment, and version upgrades with minimum disruption to operations
• Maintain clear documentation of workflows, SOPs, and technical configurations
• Liaise with regional stakeholder to understand system pain points and ensure smooth business operations
• Collaborate with AMS vendors on support tickets, change requests, and system performance
• Participate in contract reviews, SLA discussions, and vendor performance tracking

Profile

• Degree in Information Technology , Computer Science , or related discipline
• Minimum 5 years of experience in retail IT support , POS applications , and AMS/vendor management
• Strong working knowledge of POS application platforms (e.g., Oracle Retail, Cegid, LS Retail, iVend, etc.)
• Experience working in regional or multi-country retail environments with multiple store rollouts

Interested in this role? Please hit the apply button.

OR send your resume to [e-mail]

EA Name: BuildBridge Partners Pte Ltd

EA License No: 25C2918

EA Reg No: R1551092

Khoo Yan Jie